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Looking for Good Trouble Ticket/Support Add-on

Discussion in 'cPanel Developers' started by jazzsax, Feb 7, 2004.

  1. jazzsax

    jazzsax Registered

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    Looking for a good add-on package to handle online submission of trouble tickets from end users/resellers that integrates with Cpanel. If it has a live support feature, even better (but not required).

    Links to sites and feedback would be appreciated, thanks!
     
  2. dianaward

    dianaward Well-Known Member

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    Fantastico has both

    We offer Fantastico on all our servers (thanks to beachcomber-creations.com, from whom we lease most of them) and it includes both a ticket system script and livehelp script.
     
  3. ripper

    ripper Registered

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    We setup and have been using Help Center Live. It's really feature packed for a free, open source application.

    http://www.helpcenterlive.com

    :D
     
  4. SuperBaby

    SuperBaby Well-Known Member

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  5. osfdeath

    osfdeath Well-Known Member

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    I'm not sure there is any ticket system that integrates into cpanel - all the above work great for tickets and/or live help

    I've also used http://www.osticket.com
     
  6. mr.wonderful

    mr.wonderful BANNED

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    You can try Kayako but expect ZERO support.
     
  7. raventec

    raventec Well-Known Member

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    That reminds me there's always oneorzero as well.
     
  8. laborspy

    laborspy Well-Known Member

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    We've gotton on the beta testers group of Devtop, they claim they will be fully intergrated into CPanel by mid-summer. Email them, you might be able to get on their beta testers group.

    www.devtop.com

    -Jason
     
  9. MikeChristopher

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  10. raventec

    raventec Well-Known Member

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    Ah! my bad! I even run Edge on one site which for the price is a real bargain. Back to the original question it looks like the only thing that has a chance at integration with cPanel is devtop. I'm kind of surprised with as popular cPanel is.
     
  11. laborspy

    laborspy Well-Known Member

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    Yea.....Devtop is sporting the following:
    -Ticketing System
    -LiveSupport
    -Email Support

    Right now they are have POP3 authentication for the end-users to access their side, but like I said full CPanel intergration is coming soon.

    Like I said you might be able to get on their beta testers group, my contact there is John john@devtop.com

    -Jason
     
  12. echoterra

    echoterra Active Member

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    try cpanel pro. it has tickets integrated in it
     
  13. ryno267

    ryno267 Well-Known Member

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    um... another couple are

    modernbill.com
    whmautopilot.com

    those do a little more than just trouble tickets but... just so you know for the future... ;)
     
  14. kosmo

    kosmo Well-Known Member

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    If I understand right, jazzsax needs a Helpdesk that accepts ticket submission from within cpanel without the need of an additional log-in.

    I know how important a single login is (I have double logins at godaddy.com and at ev1servers.net and know how painful it is). Therefore we are currently experimenting in adding direct Help Center Live (HCL) ticket submission in XController.

    This will work like this:

    The admin of a server (or a cluster of servers) will define a master HCL installation and will also define the server cluster. All servers of a cluster will get an additional XController/cPanel icon (Submit a support ticket). Upon clicking, XController will check if this domain has an account (notice that the domain will be the HCL username as there might be duplicate usernames across the servers of a cluster and also end users are more confident with their domain names rather than with the assigned usernames).

    Well, if there is no HCL user "domain.com", the account will be created and the user will be logged into HCL using the login data domainname/cpanel password. If there is a user with this login data, the user will be logged in. Basically the XController login will create the account if necessary and will also synchronize the HCL password to match the cPanel password. Then the user will be forwarded to HCL for further operations (ticket submission etc).

    I am not yet sure if everything will be working as expected but we hope that this will be available very soon (if no major technical difficulties will stop us).

    I think this is what jazzsax wants (please correct me).

    kosmo
     
  15. echoterra

    echoterra Active Member

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    we have fantastico but the cheaper and easier solution is cpanel pro
     
  16. ryno267

    ryno267 Well-Known Member

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    the thing with cpanel pro is that it doesnt really give you a support ticket system - it simply gives each control panel a support form that just emails a designated email address that you set in the WHM.

    Not really the type of ticket support system i'd like to have... :confused:
     
  17. kosmo

    kosmo Well-Known Member

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    Exactly. HCL is a full system incl. live help and FAQ and I think it is perfect for this purpose.

    kosmo
     
  18. ryno267

    ryno267 Well-Known Member

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    you know.. i've installed HCL and continue to have some of the common problems that guys have been having with it.
    I can only chat among operators, not clients on site, even the initiate chat doesnt work.

    We've actually been riding along since 1.1 version and right now that one seems to work better than the latest one does. Though it seems that most people's problems have been illeviated - though ours remain with some others on the boards too...

    its a good script, just still buggy. And now hes charging for the windows client, which i guess is ok since the alternative is tons higher $$$..

    Just hope he fixes bugs... as i see it now.. hes only 17% done on v1.3...
    *hoping for new version soooooon*
     

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