Loop when trying to zip files in file manager


Well-Known Member
Aug 23, 2012
cPanel Access Level
Reseller Owner
I have an account that I need to zip the files in the public_html folder for. Whenever I try to do so the zip function takes a very long time and then errors with repeated instances of zip warning: name not matched:wiki/wiki/wiki/wiki/wiki/wiki, etc. over and over again until finally ending in zip error: Out of memory (local_to_wide_string).

When I SSH into the folder I see that I seem to have two identical links:

lrwxrwxrwx 1 angcatec angcatec 26 Jul 4 2018 wiki -> /home/angcatec/public_html
lrwxrwxrwx 1 angcatec angcatec 26 Jul 4 2018 Wiki -> /home/angcatec/public_html

Any idea how I can fix this issue? Would removing one of those help?

If I tell cpanel to run a full backup of the account it completes with no problems.