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Losing forwarding

Discussion in 'E-mail Discussions' started by bobny, Apr 13, 2008.

  1. bobny

    bobny Registered

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    I've setup 2 email forwarding options.

    For example ... admin@mysite.com forward to admin@yahoo.com
    and admin@mysite.com forward to admin@hotmail.com

    Everything appears to work at the time. It shows that the forwarding addresses have been added. I've tested by sending email to admin@mysite.com and it has been delivered there and also the 2 forwarded addresses.

    However, mail sent to admin@mysite.com the next day does not show up at the 2 forwarded addresses. I go back to cPanel and check forwarding and it says no forwarding has been setup. For some reason, it keeps dropping my forwarding choices.

    Any idea what's happening?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Do you have root access to the server?

    I ask because some hosting providers have policies against setting up forwarders to Yahoo, Hotmail and AOL addresses and may run scripts to delete such forwarders.

    However, if you have root access to the server, this would not be the case unless you set this up yourself.
     
  3. bobny

    bobny Registered

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    Pardon my ignorance, but how would I know if I root access??
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    If your username is root, then you have root access.

    If your username is anything other than root, you should contact your hosting provider for assistance. If you don't know who that is, this handy website can help: http://www.WhoIsHostingThis.com
     
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