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Lost all access to cPAddons

Discussion in 'General Discussion' started by ewolff, May 14, 2012.

  1. ewolff

    ewolff Member

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    Running WHM 11.32.2 (25) on CentOS 5.8. The past week a few sites have been getting nightly notices to upgrade Wordpress to the latest version. If you click on the link in the email and log in, you end up at a cpanel page with no options. On the main cpanel page, the "Site Software" button is missing for every site. I have verified under feature manager that Site Software is enabled. If I go to Manage cPAddons in WHM and do a show everything that needs updating it lists the sites that have updates available. if I hit upgrade there it goes to an Upgrading screen but nothing happens. I also tried the upgrade all sites option but that failed too. Not sure what happened, only I have root level access and I have not made any changes to the system that I remember.

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  2. charsleysa

    charsleysa Active Member

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    Try some of the methods listed here and please report back to see if any of these worked.
     
  3. ewolff

    ewolff Member

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    Ok, first thing I tried was "Force Refresh of All cPAddon sources" with no change.

    Tried turning off "Allow cPAddons installations from non-cPanel sources " and "Allow cPAddons installations from modified sources " individually and together with no change.

    Yesterday I installed the cPanel updates before creating the thread. Interestingly it says I am running Build 25, but Build 27 is the latest according to the changelog? I tried to update again and it stayed on 25.

    Code:
    => Log opened from /usr/local/cpanel/scripts/updatenow at Tue May 15 08:37:55 2012
    [20120515.083755]   Detected version '11.32.2.25' from version file.
    [20120515.083755]   Target version set to '11.32.2.25'
    [20120515.083755]   Up to date (11.32.2.25)
    => Log closed Tue May 15 08:37:55 2012
    => Log closed Tue May 15 08:37:55 2012
    
    Log files have some errors but they aren't recent.
    Code:
    [2012-05-08 23:03:05 -0700] warn [featureadmin] User file '/var/cpanel/users/root' is empty or non-existent. at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 115
            Cpanel::Config::LoadCpUserFile::_load('root', undef, 0) called at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 24
            Cpanel::Config::LoadCpUserFile::load('root') called at bin/featureadmin line 38
    [2012-05-08 23:03:05 -0700] warn [featureadmin] Failed to load cPanel user file for root at /usr/local/cpanel/Cpanel/Config/LoadCpUserFile.pm line 29
            Cpanel::Config::LoadCpUserFile::load('root') called at bin/featureadmin line 38
    [2012-05-09 01:40:18 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-09 01:40:19 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-09 01:40:23 -0700] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-09 01:40:39 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-09 08:17:35 -0700] info [whostmgr5] [checkmx] coalitionforpositivechange.com (18 in coalitionforpositivechange.com) resolved to 66.52.116.45 (local)
    [2012-05-09 08:17:35 -0700] info [whostmgr5] [checkmx] auto detect is possible
    -- RESTART MARKER (PID 14625 at 1336578224)--
    Building global cache for cpanel...Done
    -- RESTART MARKER (PID 15214 at 1336578506)--
    Building global cache for cpanel...Done
    [2012-05-10 01:40:18 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-10 01:40:20 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-10 01:40:26 -0700] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-10 01:40:32 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    Building global cache for cpanel...Done
    [2012-05-11 01:40:47 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-11 01:40:48 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-11 01:40:53 -0700] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-11 01:41:00 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    Building global cache for cpanel...Done
    proftpd: no process killed
    proftpd: no process killed
    proftpd: no process killed
    proftpd: no process killed
    [2012-05-12 01:40:25 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-12 01:40:26 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-12 01:40:29 -0700] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-12 01:40:36 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    Building global cache for cpanel...Done
    [2012-05-13 01:40:20 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-13 01:40:22 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-13 01:40:29 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    Building global cache for cpanel...Done
    [2012-05-14 01:40:30 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-14 01:40:32 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-14 01:40:42 -0700] info [cpanm] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-14 01:41:12 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    -- RESTART MARKER (PID 29853 at 1337009069)--
    Building global cache for cpanel...Done
    [2012-05-14 08:45:34 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-14 08:45:34 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-14 08:45:40 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-15 01:40:18 -0700] info [checkccompiler] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-15 01:40:20 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc
    [2012-05-15 01:40:27 -0700] info [checkperlmodules] /root/.cpanel/datastore/Cpanel::Sys::Compiler::test_compile_gcc

    Did a full uninstall and reinstall of all cPAddons we are running then did another Force Refresh.

    What's the URL for Site Software? I want to see what happens if I try to pull it up that way.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Version 11.32.2.25 is the most recent build available for the "STABLE" and "RELEASE" build tiers, which can be seen at:

    cPanel - Layer 2

    If you continue to experience issues, I suggest submitting a support ticket so we can take a closer look:

    Submit A Ticket

    Thank you.
     
  5. ewolff

    ewolff Member

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    Ticket opened
     
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