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Lost Password/Username

Discussion in 'Data Protection' started by Savage X, May 9, 2007.

  1. Savage X

    Savage X Registered

    Apr 3, 2007
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    What should I do if I have lost my cPanel login username and password? I don't know any information that was used to purchase the hosting either, as it was given to me through Zoints. I E-Mailed them but still have no response and I really need to login ASAP. All I have is the site it's hosting. Reason I lost this stuff is because I reformatted my computer and didn't backup anything or take this down on a piece of paper. Much help appreciated. Thanks.
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
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    Houston, TX
    cPanel Access Level:
    Root Administrator
    Unfortunately, only your web hosting provider can assist you regarding this situation. cPanel is merely a software producer and thus we have no access to the server your website is on and cannot do anything to resolve this situation for you.

    I would recommend you visit and enter your information. In the results, you'll likely see results for Nameservers. Ignore the first part (everything before and including the first .) and type the rest into your web browser, that is an educated guess of what may be the website of your web hosting provider.

    Unfortunately, the only definite way to know who your web hosting provider is would be to refer to your billing records or past email receipts from the company you paid for your web hosting.

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