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Lot of problems on pop account

Discussion in 'General Discussion' started by speckados, Jun 17, 2003.

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  1. speckados

    speckados Well-Known Member

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    I have omnto of problems with a mail account. I have put ticket (several) I have even facilitates root to the tecnico service.
    Answer: There is no problem.

    I have moved the domain to another machine... and nothing.
    Everything follows equal.
    The user when he sends an email, takes to him but of two or four hours in arriving at his destiny. Often, from the panel, I see the message and treatment send it, but says to me
    Cases out inbox I execute, mailperm and others scripts. and nothing.

    cPanel.net Support Ticket Number:
     
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    #1 speckados, Jun 17, 2003
  2. NetX

    NetX Well-Known Member

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    I recommend that you clean up some exim dbs. You should cron the following commands:

    /usr/sbin/exim_tidydb -t 1d /var/spool/exim reject
    /usr/sbin/exim_tidydb -t 1d /var/spool/exim retry
    /usr/sbin/exim_tidydb -t 1d /var/spool/exim wait-remote_smtp

    You must execute the commands with intervals of 5 mins.

    A great time for start every day is 4 AM (at this time your server is pretty quit) ;)

    cPanel.net Support Ticket Number:
     
    #2 NetX, Jun 22, 2003
  3. rpmws

    rpmws Well-Known Member

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    I get invalid useage when using tidydb for reject now. Exim4

    Usage: exim_tidydb [-t <time>] <spool-directory> <database-name>
    <database-name> = retry | misc | wait-<transport-name> | callout

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    #3 rpmws, Jun 22, 2003
  4. cPanelNick

    cPanelNick Administrator Staff Member

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    Check for an inbox.lock file in that directory and remove it.

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    #4 cPanelNick, Jun 22, 2003
  5. Bruce

    Bruce Well-Known Member

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    I have been having the same problem with one account.
    After I delete the inbox.lock file, it works for a few hours then the lock shows up again !
    How do I fix this so the lock dosent keep coming back again and again ?

    cPanel.net Support Ticket Number:
     
    #5 Bruce, Jun 24, 2003
  6. studentwebhosting

    studentwebhosting Active Member

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    I was having this problem on one account on the server and I upped the time out setting in outlook and it hasn't come back since - but it has now appeared on another of my accounts on the same server.

    I know this isn't exactly a fix for the server (hey, it might not have had anything to do with it) but it was a temporary work around for me.

    HTH

    Sam

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    #6 studentwebhosting, Jun 24, 2003
  7. Bruce

    Bruce Well-Known Member

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    I have been having the same problem with one account.
    After I delete the inbox.lock file, it works for a few hours then the lock shows up again !
    How do I fix this so the lock dosent keep coming back again and again ?

    cPanel.net Support Ticket Number:
     
    #7 Bruce, Jun 24, 2003
  8. rpmws

    rpmws Well-Known Member

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    I am wondering if all you guys having this problem are on the same datacenter that may be having tons of packet loss ..where the pop session gets terminated often during the sessions. Can happen also when pop box is large. I don't see these much but when I do my clients say they were booted off the net in the middle of a download ..etc ..

    I know BurstNet has had some latency issues they have been working through lately ..is that a possibility?

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    #8 rpmws, Jun 24, 2003
  9. GOT

    GOT Get Proactive! PartnerNOC

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    Now this problem has appeared for me. Running Edge version. Keep deleting it, and it keeps coming back.

    Not accessing the account via POP at all, strictly via webmail.

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    #9 GOT, Jul 11, 2003
  10. ontrack

    ontrack Registered

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    did anyone find a solution/cause for this problem?

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    #10 ontrack, Sep 2, 2003
  11. Angel78

    Angel78 Well-Known Member

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    I have this problem too (since today). One email account is not working (cant deliver that specific message, it just sits in the queue)

    mailperm script didint worked

    cPanel.net Support Ticket Number:
     
    #11 Angel78, Sep 5, 2003
  12. Angel78

    Angel78 Well-Known Member

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    it works if you delete inbox.lock but that's just a workaround...

    cPanel.net Support Ticket Number:
     
    #12 Angel78, Sep 5, 2003
  13. v-rod

    v-rod Well-Known Member

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    Anyone find a fix yet? This is getting very old!!

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    #13 v-rod, Sep 24, 2003
  14. v-rod

    v-rod Well-Known Member

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    Okay, there must have been a corrupted email in the inbox because the only way I could fix this is to remove the emails from the box. I moved the emails to an html file for the client to read. Working fine now.

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    #14 v-rod, Sep 24, 2003
  15. silversurfer

    silversurfer Well-Known Member

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    With v8, the problem is surfacing on all our servers. Not sure what to make of it.... definitely a bug somewhere.

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    #15 silversurfer, Sep 26, 2003
  16. Jemshi

    Jemshi Well-Known Member

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    We had the same problems. For older cpanel versions,

    /scripts/reseteximtodefaults fixed the same. But for newer ones, this script removes exim. So running /scripts/exim4 after this fixed this.

    Try it out !

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    #16 Jemshi, Sep 26, 2003
  17. Peoplespaces

    Peoplespaces Well-Known Member

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    This problem is not unique to cPanel servers. We've been experiencing it on others as well, oonnected only to specific email addresses which makes me think they are being sent to the accounts, or there is a problem in one of the webmail programs. (All our servers have neomail)

    cPanel.net Support Ticket Number:
     
    #17 Peoplespaces, Sep 27, 2003
  18. rs-freddo

    rs-freddo Well-Known Member

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    The easy fix is to delete inbox.lock and then restart cppop. If you don't restart cppop then you don't get rid of the rogue processes that produce the inbox.lock file.

    The fix works, but I'd prefer it didn't happen. Any ideas to STOP this behaviour?
     
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    #18 rs-freddo, Oct 20, 2003
  19. GOT

    GOT Get Proactive! PartnerNOC

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    That is an imporant tip! (Restarting cppop) I had this problem a while back and it drove me mad!

    Any chance a detection script could be added? (Or better yet, a fix??)
     
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    #19 GOT, Oct 20, 2003
  20. rs-freddo

    rs-freddo Well-Known Member

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    It would be difficult to detect the problem. Number one pointer would be a process owned by "username" that stays alive for longer than x minutes. But the problem could be in any inbox not necessarily "username". You can't just go looking for inbox.lock and delete it, because it is a valid file.

    Maybe a cron script could delete inbox.lock and restart cppop if inbox.lock is older than 10 minutes?
    Does that sound reasonable?
    I'm not real knowledgeable of POP3.
     
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    #20 rs-freddo, Oct 20, 2003
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