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lots of emails in bounce queue

Discussion in 'E-mail Discussion' started by asmithjr, Apr 10, 2014.

  1. asmithjr

    asmithjr Well-Known Member

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    I am not sure how to handle this but each day I see tons of emails with the subject
    Mail delivery failed: returning message to sender when I check the ConfigServer Mail Queues, not to mention lots of others that stay in queue for days. I can filter using Bounce Emails to just delete these emails but that would keep me busy in itself.

    Most of these seem to be from aol.com and yahoo.com and are addressed to users with a to address of aol.com and yahoo.com

    I guess I am confused how the emails are even on my server to begin with. The only thing I can get back to is the use of "fail" but everything I read is that is the proper setting to use.

    Do you mind shedding some light on this for me?
     
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    #1 asmithjr, Apr 10, 2014
    Last edited by a moderator: Apr 11, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Review the message headers for some of these messages to see if you can get a better idea of the source of the message. Is it possible they are bounces from other servers due to SPAM sent out by a user on your server? Have you tried searching the email addresses in /var/log/exim_mainlog to see if you can find any more details?

    Thank you.
     
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  3. asmithjr

    asmithjr Well-Known Member

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    i found the domain and reset the users password. I know they cannot receive email now until the find out the new password but this has stopped all the emails. Looks like his problem is with the computer he is sending from.

    Thanks
     
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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I am happy to see you were able to determine the source of the issue. Thank you for updating us with the outcome.
     
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