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Mail account listed but unable to access it

Discussion in 'E-mail Discussion' started by Valriel, Nov 1, 2013.

  1. Valriel

    Valriel Registered

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    Hi, im new here and i have this problem:

    I had a mail account like contact@domain.com
    after using it for a few months i changed the quota from 200 to 500mb
    then i created another account with unlimited and another with 200mb
    now i cant access contact@domain.com and its like it doesnt exist but in the mail list it still shows with its current size (81/500)

    any help pls?
     
  2. quietFinn

    quietFinn Well-Known Member

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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You may want to check if authentication to this email account is blocked by cPhulkd. It's possible this is preventing successful authentication. Otherwise, let us know the specific method you are using to access this email account.

    Thank you.
     
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