Mail accounts unable to receive replies.

[Mazer]

I can only receive replies from emails on the same domain. For example, my colleague sends me an email to two addresses, and I receive both and attempt to reply.

I replied to my colleagues two emails one from [email protected] & [email protected] to [email protected]; He only receives the reply from [email protected], the same domain as the original email.

Is there anyway to sort this in WHM - the hosts will not give us software support.

 

[Lyttek]

Is your email program configured to only send through one account? (are you using the same program for both addresses?)

Can you send him an email from both accounts? (not a reply, just a new message...)

Has he checked to see if your missing email is getting caught by a spam filter on his end?

 

[eth00]

That sounds like something may be up with the server, I would ask the host to take a quick look at the exim_mainlog and see what is going on.

 

[eth00]

is there a mark as solved type thing on this forum?

There is not, glad you were able to resolve the issue

 

[Mazer]

I have it sorted now - creating name servers and mx entries on the site were moot as they were resolved elsewhere, logged into hosting site and resolved the issue, creating mx entries etc.

is there a mark as solved type thing on this forum?