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Mail app showing folders

Discussion in 'E-mail Discussion' started by stu567blue, Mar 13, 2018.

  1. stu567blue

    stu567blue Member

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    Hi Guys,

    The next problem that they are experiencing is with their Mac Mail showing the folders under the inbox. They don't want this, they want it to display as in the screen shot attached. On my iMac, running High Sierra, this doesn't seem to be a problem. However they are unable to create these folders which is causing a few issues to say the least.

    Not sure if this is a cPanel fault or more a Mac Mail problem. But any help would be great
     

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  2. RadWebHosting

    RadWebHosting Active Member

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    Twitter:
    It is difficult to fully understand the problem faced, but if they need to create folders from third-party email client, they should connect over IMAP.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    What's configured under "Settings > Mail > Accounts > Advanced > IMAP Path Prefix" on that system?

    Thank you.
     
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  4. stu567blue

    stu567blue Member

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    Morning,

    Thank you for your continued assistance.

    They don't have anything configured under this at the moment, on my own system it is specified to INBOX I believe.

    Hope this helps.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    See if switching that value to "INBOX" on their system followed by restarting the Mail app solves the issue.

    Thank you.
     
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