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Mail Autoresponder / Forwarding Problem

Discussion in 'E-mail Discussions' started by MattThomasDesign, Aug 9, 2017.

  1. MattThomasDesign

    MattThomasDesign Registered

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    Hello all,

    Have an issue with our autoresponder / forwarder setup hopefully you guys can help me out with. Ill try to explain...

    So we have 2 admin email addresses lets say:
    admin1@domain.com & admin2@domain.com

    We also have a public email address lets say:
    info@domain.com

    Now we have a forwarder setup for info@domain that points to both admins (admin1 & admin2).

    Now lets say admin1 goes on holiday and sets up a autoresponder.

    We then get a client send a message to our public info@domain.com this gets forwarded to both admins and the admin1 autoresponder replies however the problem is this autoresponder message also gets sent to the client which is not what we want to do.

    Is there a way to turn off this feature somehow?

    Thanks in advance!
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    It seems to me admin1 shouldn't setup autoresponder when he goes on holiday. admin2 gets the same email and can respond to the client as expected when admin1 is away.
     
  3. MattThomasDesign

    MattThomasDesign Registered

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    admin1 still gets direct emails aswell hence needing the autorespoder
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    I'm not sure there is a way around this to get what you seek. admin1 is on holiday and shouldn't be opening his mail client. IMHO of course. :)
     
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