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Mail Certificate Warning

Discussion in 'E-mail Discussions' started by wtgotllc, Oct 7, 2014.

  1. wtgotllc

    wtgotllc Member

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    I am having a problem with Certificate Warning when opening Outlook.

    Every time I open Outlook I get a Certificate warning about names not matching. I have Included an Image or screen shot.

    I have installed and ssl on my host server services. I have verified this as well. I have added a Domain name which also has a ssl certificate. For the life of me I am not able to figure what the problem is. Any help would be greatly appreciated.

    :confused:
    David Daniels

    email certificate warning.PNG
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You will need to ensure the mail server hostname you are using for SSL connections in your email client matches the SSL certificate name installed for the service under:

    "WHM Home » Service Configuration » Manage Service SSL Certificates"

    Also, it must be a signed certificate to prevent email client warnings.

    Thank you.
     
  3. wtgotllc

    wtgotllc Member

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    Thank you for your response I checked my certificates in WHM everything seems to be okay their; see figure1.png fig1.png

    I also checked setting in my cPanel everything seems to be okay their as well; see fig2.png fig2.png

    I then proceeded to check my Outlooks mail settings; see fig3.png fig3.png

    I am definitely at a loss. Please help.
     
    #3 wtgotllc, Oct 7, 2014
    Last edited by a moderator: Oct 8, 2014
  4. 24x7server

    24x7server Well-Known Member

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    Can you please click on “View Certificate” and check which name is showing your SSL Certificate
     
  5. wtgotllc

    wtgotllc Member

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    I assume you are talking about the warning message that I get in in outlook when I first open it up. I have three e-mails setup in outlook currently they all show the same name server.myhostname.com which what I assume it should say sence I am using ssl connection for all email accounts. I also have certificate installed on all services under my FQDN in WHM.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  7. wtgotllc

    wtgotllc Member

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    fig-5.png
    This is a view of view certificate.
     

    Attached Files:

  8. wtgotllc

    wtgotllc Member

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    Problem was resolved.

    I assume that the ticket number is the Request ID: 5553023
     
  9. cPanelMichael

    cPanelMichael Forums Analyst
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  10. Serra

    Serra Well-Known Member

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    Reconfigured how? I have a client with the same issue and I'm unable to see any issues. The client is using the FQDN as the IMAP and SMTP server. What was the setting that was changed?
     
  11. cPanelMichael

    cPanelMichael Forums Analyst
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    The user deleted the email account in their mail client (they configured it prior to setting up the SSL certificate) and then re-added it. Upon doing so, the issue no longer occurred, indicating it was an issue with their email client configuration.

    Thank you.
     
  12. Serra

    Serra Well-Known Member

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    Interesting. Thanks for the follow-up. I'm 100% sure this is not a server issue, but I'm unable to determine what the issue is. I had hoped it was a setting we could mimic.
     
  13. Serra

    Serra Well-Known Member

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    HA! I had their computer guy login to their PC remotely... they were looking at the wrong account. The account with the problem was setup wrong! It turns out the FQDN was incorrect!
     
  14. cPanelMichael

    cPanelMichael Forums Analyst
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    I am happy to see you were able to find the cause of the issue. Thank you for updating us with the outcome.
     
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