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Mail delivery failed: returning message to sender

Discussion in 'E-mail Discussions' started by riyoos, Jan 8, 2014.

  1. riyoos

    riyoos Registered

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    Dear Members,

    I'm not able to receive all emails, i have no problems for receiving emails from yahoo, gmail....etc. can't receive emails from some of my customers, i have no issues for sending emails. i can send it to everyone. i have copied return email below. (i received it from one of my customer). my email address is test@domain.com.
    Code:
    ------------------------------------------------------------------------
    
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
      test@domain.com
        retry timeout exceeded
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <riyas@domain.com>
    Received: from ns1.siteground270.com ([184.154.xx.xx] helo=serv01.siteground270.com)
    	by se1.mailspamprotection.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
    	(Exim 4.82)
    	(envelope-from <riyas@domain.com>)
    	id 1W0aGQ-0007nJ-NQ
    	for test@domain.com; Tue, 07 Jan 2014 11:16:28 -0600
    DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=domain.com; s=dkim;
    	h=Message-ID:Subject:To:From:Date:Content-Transfer-Encoding:Content-Type:MIME-Version; bh=d5ARCw2kCxQySpU8ltOdSRUJ8E/vwWgIo90oy8LQ=;
    	b=1UI2lXhfIKujheB+wdIMXudcVe+51tXehoMHdHGaS3V5QBtFeasvURFQQY9NenqbPpgGVk6i7Eu6zWfoFO+PBovem4KZKgj2ZKWSkGYOVstv73HtS41BCpnrFl/GJEX/9shdgfRD3jr4WiHKd2eZJaBBLZ2n/ziTD3pqHk04=;
    Received: from [127.0.0.1] (port=52040 helo=secure270.sgcpanel.com)
    	by serv01.siteground270.com with esmtpa (Exim 4.80.1)
    	(envelope-from <riyas@domain.com>)
    	id 1W0aGP-0005Jj-Fa
    	for test@domain.com; Tue, 07 Jan 2014 11:16:25 -0600
    MIME-Version: 1.0
    Content-Type: text/plain; charset=UTF-8;
     format=flowed
    Content-Transfer-Encoding: 7bit
    Date: Tue, 07 Jan 2014 11:16:25 -0600
    From: username here <riyas@domain.com>
    To: <test@domain.com>
    Subject: A
    Message-ID: <3a1de609d9e60ac0f7f2e4c58fc42748@nazmuae.com>
    X-Sender: riyas@domain.com
    User-Agent: Roundcube Webmail/0.8.5
    X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
    X-AntiAbuse: Primary Hostname - serv01.siteground270.com
    X-AntiAbuse: Original Domain - domain.com
    X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
    X-AntiAbuse: Sender Address Domain -domain.com
    X-Get-Message-Sender-Via: serv01.siteground270.com: none
    X-Filter-ID: XtLePq6GTMn8G68F0EmQvUOm89wzusE77OHE3gGS+f9gUW/yh7mNprVkV+syb9a+IbhkXDlBdoRY
     5FE+hIOONYpGPQkXMAI1RDPhXGYX9YBfjxfh5O9pXIInUfqfS0o/IRvHEsrdAQ2MyVScbPZOzyQM
     QzAA7jA+lQmCRgpgJBEQvj32ud+UdZ5MQIguqx5CrMqcDukU7ou8T1Z4Ja7l2angpKWktHwD4KDO
     NX+gnNy8Ksk+aedMfNWSnJswrtlNP2q0UB2KE5EhUWLcuud29LTk7ArQmsz2DCrFH9D2pcZf2vEO
     CCTVt1ypWOTHOQnLMO/N40Z+4i6mmIsBQABuyTJ6cy4aZ6cMD+I/bMgb4BnUjVQzAeF2aUD5oSAL
     3WLKSbFAIf9m4MUTm2oJ7mORJFmpXRyQh8NowEJCwQdn0K0i1JJeD6z14tojCghj5HaChUFRmH/Q
     XSvvF7uL9sLLu7rjISvfi00X4FvL3Gbtv75UQNC1iP2xNqSDrxB1RZBPKdvTyBjtn1YZtaf24ZD2
     cbkp+CtvBKpwoAy/BY2IUGPonV+E7OMXRvgtdyMlnmWirHOoceisuv7pEMen6relzQzwFi9JahG5
     hoiEyQ+RmYcPSpSr7+2uMY2Z3vnJ2pFFqB4Zfazc8t/jUmJE5tBTkQ==
    X-Originating-IP: 184.154.xx.xx
    X-SpamExperts-Domain: siteground270.com
    X-SpamExperts-Username: 184.154.xx.xx
    Authentication-Results: mailspamprotection.com; auth=pass smtp.auth=184.154.xx.xx
    X-SpamExperts-Outgoing-Class: unsure
    X-SpamExperts-Outgoing-Evidence: Combined (0.39)
    X-Recommended-Action: accept
     
    #1 riyoos, Jan 8, 2014
    Last edited by a moderator: Jan 8, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    Your access level is listed as "Website Owner". To verify, do you have root access to this server? If not, please report this issue to your web hosting provider so they can review /var/log/exim_mainlog and determine if the sender was blocked for a specific reason.

    Thank you.
     
  3. riyoos

    riyoos Registered

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    Dear Michael,

    Thank you for your consideration.

    Yes, I have root access to this server, please advise.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Please search the email address of one of the customers that is not able to send mail to your domain name using commands such as:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    exigrep user@domain /var/log/exim_rejectlog
    
    Do you notice any specific entries that would explain why the email message was blocked?

    Thank you.
     
  5. riyoos

    riyoos Registered

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    Dear Michael,

    As I know exigrep is a Linux command and I'm running on windows. Is there any way to find out the details from windows ?
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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  7. manexcom

    manexcom Registered

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    Greetings!!!

    I have same issue with this " Mail delivery failed: returning message to sender " anyone can share how to fixed this issue in details step by step process...

    Thank you...
     
  8. cPanelPeter

    cPanelPeter Technical Analyst III
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    Twitter:
    Hello,

    As cPanelMichael already stated with the original poster, you're access level is also listed as Website Owner. Have you consulted with your hosting provider? Do you have root access to the server? If so, please check the /var/log/exim_mainlog file for errors.
     
  9. manexcom

    manexcom Registered

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    In this type of issue we already blocked in any gmail account?



    ===================================================================================
    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
    username@gmail.com
    SMTP error from remote mail server after end of data:
    host gmail-smtp-in.l.google.com [74.125.193.27]:
    550-5.7.1 [69.39.237.79 12] Our system has detected that this message is
    550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
    550-5.7.1 this message has been blocked. Please visit
    550-5.7.1 http://support.google.com/mail/bin/a...&answer=188131 for
    550 5.7.1 more information. gb7si7606771igd.22 - gsmtp
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <username@domain.com.sa>
    Received: from [37.126.145.214] (port=58402 helo=DellPC)
    by servder.domain.com with esmtpa (Exim 4.82)
    (envelope-from <username@domain.com.sa>)
    id 1WktuN-0007wP-Df; Thu, 15 May 2014 14:33:09 +0300 
     
  10. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

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    Twitter:
    Hello,

    Reading your bounce message above, have you visited that Google link yet? If not, you should and follow the instructions there.
    What you have provided thus far however is not enough to go on to help you.
     
  11. samachosting

    samachosting Member

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    From the bounce back message seems like your server has sent many emails to gmail.com. Do you receive server alerts to your gmail.com address ?
     
  12. rquinga

    rquinga Registered

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    I have this problem, can you help me?

    Code:
    This message was created automatically by mail delivery software.
    
    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:
    
    robertoquingap@otherdomain.es
    retry time not reached for any host after a long failure period
    
    ------ This is a copy of the message, including all the headers. ------
    
    Return-path: <info@mydomain.com>
    Received: from localhost ([::1]:50596 helo=server.mydomain.com)
    by server.mydomain.com with esmtpsa (TLSv1HE-RSA-AES256-SHA:256)
    (Exim 4.82)
    (envelope-from <info@mydomain.com>)
    id 1XIJo8-0000sT-LK
    for robertoquingap@otherdomain.es; Fri, 15 Aug 2014 10:52:48 -0500
    Received: from 186.46.68.175 ([186.46.68.175]) by mydomain.com (Horde
    Framework) with HTTP; Fri, 15 Aug 2014 15:52:48 +0000
    Date: Fri, 15 Aug 2014 15:52:48 +0000
    Message-ID: <20140815155248.Horde.bznm8tTJXDgUBbVAiE-VUg8@mydomain.com>
    From: info@mydomain.com
    To: robertoquingap@otherdomain.es
    Subject: test
    User-Agent: Internet Messaging Program (IMP) H5 (6.1.4)
    Content-Type: text/plain; charset=UTF-8; format=flowed; DelSp=Yes
    MIME-Version: 1.0
    Content-Disposition: inline
    test
     
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