Mail delivery failed: returning message to sender

riyoos

Registered
Jan 8, 2014
3
0
1
cPanel Access Level
Website Owner
Dear Members,

I'm not able to receive all emails, i have no problems for receiving emails from yahoo, gmail....etc. can't receive emails from some of my customers, i have no issues for sending emails. i can send it to everyone. i have copied return email below. (i received it from one of my customer). my email address is [email protected]
Code:
------------------------------------------------------------------------

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  [email protected]
    retry timeout exceeded

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from ns1.siteground270.com ([184.154.xx.xx] helo=serv01.siteground270.com)
	by se1.mailspamprotection.com with esmtps (TLSv1:DHE-RSA-AES256-SHA:256)
	(Exim 4.82)
	(envelope-from <[email protected]>)
	id 1W0aGQ-0007nJ-NQ
	for [email protected]; Tue, 07 Jan 2014 11:16:28 -0600
DKIM-Signature: v=1; a=rsa-sha256; q=dns/txt; c=relaxed/relaxed; d=domain.com; s=dkim;
	h=Message-ID:Subject:To:From:Date:Content-Transfer-Encoding:Content-Type:MIME-Version; bh=d5ARCw2kCxQySpU8ltOdSRUJ8E/vwWgIo90oy8LQ=;
	b=1UI2lXhfIKujheB+wdIMXudcVe+51tXehoMHdHGaS3V5QBtFeasvURFQQY9NenqbPpgGVk6i7Eu6zWfoFO+PBovem4KZKgj2ZKWSkGYOVstv73HtS41BCpnrFl/GJEX/9shdgfRD3jr4WiHKd2eZJaBBLZ2n/ziTD3pqHk04=;
Received: from [127.0.0.1] (port=52040 helo=secure270.sgcpanel.com)
	by serv01.siteground270.com with esmtpa (Exim 4.80.1)
	(envelope-from <[email protected]>)
	id 1W0aGP-0005Jj-Fa
	for [email protected]; Tue, 07 Jan 2014 11:16:25 -0600
MIME-Version: 1.0
Content-Type: text/plain; charset=UTF-8;
 format=flowed
Content-Transfer-Encoding: 7bit
Date: Tue, 07 Jan 2014 11:16:25 -0600
From: username here <[email protected]>
To: <[email protected]>
Subject: A
Message-ID: <[email protected]>
X-Sender: [email protected]
User-Agent: Roundcube Webmail/0.8.5
X-AntiAbuse: This header was added to track abuse, please include it with any abuse report
X-AntiAbuse: Primary Hostname - serv01.siteground270.com
X-AntiAbuse: Original Domain - domain.com
X-AntiAbuse: Originator/Caller UID/GID - [47 12] / [47 12]
X-AntiAbuse: Sender Address Domain -domain.com
X-Get-Message-Sender-Via: serv01.siteground270.com: none
X-Filter-ID: XtLePq6GTMn8G68F0EmQvUOm89wzusE77OHE3gGS+f9gUW/yh7mNprVkV+syb9a+IbhkXDlBdoRY
 5FE+hIOONYpGPQkXMAI1RDPhXGYX9YBfjxfh5O9pXIInUfqfS0o/IRvHEsrdAQ2MyVScbPZOzyQM
 QzAA7jA+lQmCRgpgJBEQvj32ud+UdZ5MQIguqx5CrMqcDukU7ou8T1Z4Ja7l2angpKWktHwD4KDO
 NX+gnNy8Ksk+aedMfNWSnJswrtlNP2q0UB2KE5EhUWLcuud29LTk7ArQmsz2DCrFH9D2pcZf2vEO
 CCTVt1ypWOTHOQnLMO/N40Z+4i6mmIsBQABuyTJ6cy4aZ6cMD+I/bMgb4BnUjVQzAeF2aUD5oSAL
 3WLKSbFAIf9m4MUTm2oJ7mORJFmpXRyQh8NowEJCwQdn0K0i1JJeD6z14tojCghj5HaChUFRmH/Q
 XSvvF7uL9sLLu7rjISvfi00X4FvL3Gbtv75UQNC1iP2xNqSDrxB1RZBPKdvTyBjtn1YZtaf24ZD2
 cbkp+CtvBKpwoAy/BY2IUGPonV+E7OMXRvgtdyMlnmWirHOoceisuv7pEMen6relzQzwFi9JahG5
 hoiEyQ+RmYcPSpSr7+2uMY2Z3vnJ2pFFqB4Zfazc8t/jUmJE5tBTkQ==
X-Originating-IP: 184.154.xx.xx
X-SpamExperts-Domain: siteground270.com
X-SpamExperts-Username: 184.154.xx.xx
Authentication-Results: mailspamprotection.com; auth=pass smtp.auth=184.154.xx.xx
X-SpamExperts-Outgoing-Class: unsure
X-SpamExperts-Outgoing-Evidence: Combined (0.39)
X-Recommended-Action: accept
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello :)

Your access level is listed as "Website Owner". To verify, do you have root access to this server? If not, please report this issue to your web hosting provider so they can review /var/log/exim_mainlog and determine if the sender was blocked for a specific reason.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Please search the email address of one of the customers that is not able to send mail to your domain name using commands such as:

Code:
exigrep [email protected] /var/log/exim_mainlog
exigrep [email protected] /var/log/exim_rejectlog
Do you notice any specific entries that would explain why the email message was blocked?

Thank you.
 

riyoos

Registered
Jan 8, 2014
3
0
1
cPanel Access Level
Website Owner
Dear Michael,

As I know exigrep is a Linux command and I'm running on windows. Is there any way to find out the details from windows ?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
You will need to access your server via SSH to utilize those commands. You can find documentation on this at:

SSH Access

Thank you.
 

manexcom

Registered
May 14, 2014
2
0
1
cPanel Access Level
Website Owner
Greetings!!!

I have same issue with this " Mail delivery failed: returning message to sender " anyone can share how to fixed this issue in details step by step process...

Thank you...
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
20
143
cPanel Access Level
Root Administrator
Twitter
Hello,

As cPanelMichael already stated with the original poster, you're access level is also listed as Website Owner. Have you consulted with your hosting provider? Do you have root access to the server? If so, please check the /var/log/exim_mainlog file for errors.
 

manexcom

Registered
May 14, 2014
2
0
1
cPanel Access Level
Website Owner
In this type of issue we already blocked in any gmail account?



===================================================================================
Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. The following address(es) failed:
[email protected]
SMTP error from remote mail server after end of data:
host gmail-smtp-in.l.google.com [74.125.193.27]:
550-5.7.1 [69.39.237.79 12] Our system has detected that this message is
550-5.7.1 likely unsolicited mail. To reduce the amount of spam sent to Gmail,
550-5.7.1 this message has been blocked. Please visit
550-5.7.1 http://support.google.com/mail/bin/a...&answer=188131 for
550 5.7.1 more information. gb7si7606771igd.22 - gsmtp

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from [37.126.145.214] (port=58402 helo=DellPC)
by servder.domain.com with esmtpa (Exim 4.82)
(envelope-from <[email protected]>)
id 1WktuN-0007wP-Df; Thu, 15 May 2014 14:33:09 +0300
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
20
143
cPanel Access Level
Root Administrator
Twitter
Hello,

Reading your bounce message above, have you visited that Google link yet? If not, you should and follow the instructions there.
What you have provided thus far however is not enough to go on to help you.
 

samachosting

Member
Apr 25, 2014
12
0
1
cPanel Access Level
Root Administrator
From the bounce back message seems like your server has sent many emails to gmail.com. Do you receive server alerts to your gmail.com address ?
 

rquinga

Registered
Aug 15, 2014
1
0
1
cPanel Access Level
Reseller Owner
I have this problem, can you help me?

Code:
This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
retry time not reached for any host after a long failure period

------ This is a copy of the message, including all the headers. ------

Return-path: <[email protected]>
Received: from localhost ([::1]:50596 helo=server.mydomain.com)
by server.mydomain.com with esmtpsa (TLSv1HE-RSA-AES256-SHA:256)
(Exim 4.82)
(envelope-from <[email protected]>)
id 1XIJo8-0000sT-LK
for [email protected]; Fri, 15 Aug 2014 10:52:48 -0500
Received: from 186.46.68.175 ([186.46.68.175]) by mydomain.com (Horde
Framework) with HTTP; Fri, 15 Aug 2014 15:52:48 +0000
Date: Fri, 15 Aug 2014 15:52:48 +0000
Message-ID: <[email protected]>
From: [email protected]
To: [email protected]
Subject: test
User-Agent: Internet Messaging Program (IMP) H5 (6.1.4)
Content-Type: text/plain; charset=UTF-8; format=flowed; DelSp=Yes
MIME-Version: 1.0
Content-Disposition: inline
test