Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Mail delivery failed: returning message to sender

Discussion in 'E-mail Discussion' started by stephenpl, Jul 3, 2014.

  1. stephenpl

    stephenpl Member

    Joined:
    Jul 7, 2011
    Messages:
    18
    Likes Received:
    0
    Trophy Points:
    51
    Hello,

    We are having issues on our server sending mail to certain people, we will get the below error message. However if i send the same address an email from my gmail they get it no problem. Any ideas?

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    ****@****.in
    retry time not reached for any host after a long failure period

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <****@****.com>
    Received: from gw.****.com ([89.****.****.****]:16359 helo=[127.0.0.1])
    by alpha.****.com with esmtpsa (TLSv1:DHE-RSA-AES128-SHA:128)
    (Exim 4.82)
    (envelope-from <stephen.****@****.com>)
    id 1X2dc8-00020k-3r
    for ****@****.in; Thu, 03 Jul 2014 10:47:36 +0100
    Message-ID: <53B526B8.1030205@****.com>
    Date: Thu, 03 Jul 2014 10:47:36 +0100
    From: Stephen Leonard <stephen.****@****.com>
    User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
    MIME-Version: 1.0
    To: ****@****.in
    Subject: Test JHS
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    Content-Transfer-Encoding: 7bit
    X-Antivirus: avast! (VPS 140702-1, 02/07/2014), Outbound message
    X-Antivirus-Status: Clean

    ****
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,802
    Likes Received:
    1,895
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    Please try connecting to that remote mail server from the command line. EX:

    telnet remote-mail-server 25

    It's possible that particular server is not accepting connections from your server.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice