Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Mail delivery failed: returning message to sender

Discussion in 'E-mail Discussions' started by stephenpl, Jul 3, 2014.

  1. stephenpl

    stephenpl Member

    Jul 7, 2011
    Likes Received:
    Trophy Points:

    We are having issues on our server sending mail to certain people, we will get the below error message. However if i send the same address an email from my gmail they get it no problem. Any ideas?

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    retry time not reached for any host after a long failure period

    ------ This is a copy of the message, including all the headers. ------

    Return-path: <****@****.com>
    Received: from gw.****.com ([89.****.****.****]:16359 helo=[])
    by alpha.****.com with esmtpsa (TLSv1:DHE-RSA-AES128-SHA:128)
    (Exim 4.82)
    (envelope-from <stephen.****@****.com>)
    id 1X2dc8-00020k-3r
    for ****@****.in; Thu, 03 Jul 2014 10:47:36 +0100
    Message-ID: <53B526B8.1030205@****.com>
    Date: Thu, 03 Jul 2014 10:47:36 +0100
    From: Stephen Leonard <stephen.****@****.com>
    User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
    MIME-Version: 1.0
    To: ****@****.in
    Subject: Test JHS
    Content-Type: text/plain; charset=ISO-8859-1; format=flowed
    Content-Transfer-Encoding: 7bit
    X-Antivirus: avast! (VPS 140702-1, 02/07/2014), Outbound message
    X-Antivirus-Status: Clean

  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Apr 11, 2011
    Likes Received:
    Trophy Points:
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please try connecting to that remote mail server from the command line. EX:

    telnet remote-mail-server 25

    It's possible that particular server is not accepting connections from your server.

    Thank you.

Share This Page