1. 

   Davis Mithamo Mwaniki Registered

   Joined:

   Jul 13, 2015

   Messages:

   1

   Likes Received:

   0

   Trophy Points:

   1

   Location:

   Kenya

   cPanel Access Level:

   Website Owner

   Dear team,
   Please assist in finding a solution to below issue that am currently facing. I can send Mails but can receive them from Outlook client as well as from web client.
   

    

   #1 Davis Mithamo Mwaniki, Jul 13, 2015

   Last edited by a moderator: Jul 13, 2015
2. 

   vanessa Well-Known Member

   PartnerNOC

   Joined:

   Sep 26, 2006

   Messages:

   834

   Likes Received:

   29

   Trophy Points:

   178

   Location:

   Virginia Beach, VA

   cPanel Access Level:

   DataCenter Provider

   I think the error is fairly clear. When you are sending email from your mail client, make sure you have SMTP authentication enabled with your email's username and password.

    

   Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

   #2 vanessa, Jul 13, 2015
3. 

   cPanelMichael Technical Support Community Manager

   Staff Member

   Joined:

   Apr 11, 2011

   Messages:

   45,423

   Likes Received:

   1,960

   Trophy Points:

   363

   cPanel Access Level:

   Root Administrator

   Twitter:

   Follow @cPanelMichael

   Hello
   
   To clarify, are you receiving this error message when attempting to send a message, or does a particular user receive this error message when sending to your server? Is "SMTP Authentication" enabled in the mail client?
   
   Thank you.

    

   Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...

   #3 cPanelMichael, Jul 15, 2015

• Log in with Facebook
• Log in with Twitter

Your name or email address:

Do you already have an account?

• No, create an account now.
• Yes, my password is:
• Forgot your password?

Stay logged in