Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

mail delivery reports - double echo

Discussion in 'E-mail Discussions' started by keat63, Feb 20, 2017.

  1. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    885
    Likes Received:
    26
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    When i open up mail delivery reports, I'm seeing double echos of the same message.
    This only appears to be for incoming messages.
    I've checked and can only see one instance of tailwatch running.
    I also took a look in exim mainlog, and can only see a single instance in there.
    Any ideas why mail delivery reports is showing two.

    62.0 build 8
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Are there any similarities between the duplicate messages you see when viewing the delivery report, or is this happening for every incoming email message?

    Thank you.
     
  3. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    885
    Likes Received:
    26
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    It appears to be most if not all incoming emails.

    Code:
    
    contact@xxxxx.co.uk
    Feb 21, 2017 3:31:03 AM
    2
    tech@xxxxx.uk
    1cg1AR-0003Rn-IL
    Accepted
    
    
    
    
    
    contact@xxxxxx.co.uk
    Feb 21, 2017 3:31:03 AM
    2
    tech@xxxxxx.uk
    1cg1AR-0003Rn-IL
    Accepted
    
     
    #3 keat63, Feb 21, 2017
    Last edited by a moderator: Feb 21, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    885
    Likes Received:
    26
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    8251345 Thanks
     
  6. keat63

    keat63 Well-Known Member

    Joined:
    Nov 20, 2014
    Messages:
    885
    Likes Received:
    26
    Trophy Points:
    28
    cPanel Access Level:
    Root Administrator
    In the end, it turned out to be accounts which have an autorepsonder configured.
    I wasn't aware that an Autoresponder would create a double echo.

    Even though those auto responders have expired they still create a double echo.
    Removal of the auto responder kills the double echo.
     
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,425
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello @keat63,

    Upon reviewing your support ticket, it looks like this is actually related to an existing bug where Eximstats logs duplicates when the delivery is bypassed. Internal case CPANEL-11026 is included with cPanel version 64 and addresses an issue where multiple non-unique delivery lines are generated when an email delivery is bypassed by forwarding to /dev/null. The change from this case stops logging the duplicates since they are expected and should just be ignored.

    Thank you.
     
Loading...

Share This Page