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Mail Delivery Reports Empty

Discussion in 'E-mail Discussion' started by Phillg, Sep 5, 2012.

  1. Phillg

    Phillg Member

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    Hi guys,

    I'm a WHM root user trying to view the mail delivery reports, but when trying to view them no reports are showing, no matter what filter I use (Including no filters at all).

    I've tried disabling/re-enabling eximstats service as suggested on another thread, and I've tried clicking the little cog/gear icon in the results box and clicking the defaults button - but neither has helped.

    This has also effected all resellers, as they have the same issues as us.

    Can anyone suggest a fix? Or point me in the right direction?
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    What version of cPanel are you running? Is it up to date?
     
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  3. Phillg

    Phillg Member

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    Taken from the top of my WHM:

    WHM 11.32.4 (build 14)
    CLOUDLINUX 6.3
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Could you please try visiting this page again with default settings already selected, and just change the Start Date: to 9/5/2011 and then click Run Report.

    Do you see any then? I just want to try and confirm what you see with what I see here. I have the same version w/CL as well.
     
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  5. Phillg

    Phillg Member

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    There's 0 results returned when just changing the date to 9/5/2011, I than also changed to "No Filter" and also got 0 results.
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    In your WHM, top right corner of any page, click the Support link. On it there's a link to "Contact cPanel" use that and open a ticket on this if you wouldn't mind.

    Thanks!
     
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  7. cPanelKenneth

    cPanelKenneth cPanel Development
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    Have you verified there is data in the database? The database in question is eximstats.

    On the command line, as root, try this:
    Code:
    echo  'select * from eximstats.sends limit 5;' | mysql
    
    If the output is something like this:
    Code:
    mailtime	msgid	email	processed	user	size	ip	auth	host	domain	localsender	spamscore
    2012-04-24 05:02:23	1SMcZj-0004ZN-PQ	me@me.you.cpanel.net	0	me	1079	127.0.0.1	localuser	localhost	me.you	1	NULL
    
    then data does exist (you can also check the other tables: defers, failures, smtp in the same way). If you get no data than for some reason data is not making it from exim into the database. At that point a support ticket is certainly warranted.
     
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