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Mail Delivery Reports not functioning correctly since Cpanel update?

Discussion in 'E-mail Discussions' started by scobiit, May 14, 2015.

  1. scobiit

    scobiit Member

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    Hello Everyone,

    Hopefully this is a quick one to solve but I have needed to trace a few emails through the system for the last week or so. When I come to run a report now it only shows the deferred emails instead of all sent (and those with warnings). Has this changed by design and how can I revert back to the old method as it was quite useful to us to be able to see that it had arrived at a users mailbox?

    Thank you in advance
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you verify which version of cPanel you updated to? Also, check to ensure the "eximstats" database is not corrupted:

    Code:
    mysqlcheck eximstats
    Thank you.
     
  3. scobiit

    scobiit Member

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    Hi Michael,

    Thanks for the prompt reply, I have run the command and all the databases have come back okay. We are on version WHM 11.48.4 (build 2). Thanks again
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. scobiit

    scobiit Member

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    Yes, I have just done it now.

    Ticket #6509715

    Thanks again
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Twitter:
    When you click "Run Report" in the results table header is a link for "Advanced Search" click to open, are all boxes checked there?
     
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