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Mail Delivery Status Not Displaying Any Data

Discussion in 'E-mail Discussion' started by kammy, Sep 13, 2018.

  1. kammy

    kammy Registered

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    We have a very common complaints from our users that emails are not being delivered, to have something that our customer support staff can check, I have set up some more reseller accounts on our server to give them access to the mail delivery logs.

    However, the issue is that when they run a report, there is no data shown at all, no matter which settings are used.
     
  2. sysnishit

    sysnishit Member

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    Hello,

    You can check logs of sent email in /var/log/exim_mainlog . Also sometime email get delivered but to spam box of recipient . so make sure mail server IP is not black listed.
     
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  3. rpvw

    rpvw Well-Known Member

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    Have you checked that you have Eximstats enabled in your WHM » Service Configuration » Service Manager ?

     
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  4. sparek-3

    sparek-3 Well-Known Member

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    Yea, you'll probably need Eximstats enabled for this to work.

    However, I generally don't recommend using Eximstats. I don't think any of our users uses this information (or would know how to read the information) and it tends to just waste processor and disk i/o time.

    When issues pop up, our staff can scour through the exim_mainlogs manually find the cause of any issues.

    Kind of the having server administrators on hand that know what they are doing vs. giving end users tools to maybe figure these things out themselves.
     
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  5. cPanelLauren

    cPanelLauren Forums Analyst
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    Hi @kammy

    Can you please let us know if the solutions provided above do or do not assist with resolving the issue?

    Thanks!
     
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