Mail delivery system failure from WordPress website

Operating System & Version
Linux
cPanel & WHM Version
86.0 (build 16)

losjulbas

Registered
Mar 31, 2020
2
1
3
Finland
cPanel Access Level
Website Owner
Hi, when sending a message via contact form 7 email is not send. It displays message "Failed to send your message. Please try later or contact the administrator by another method." with red border box, which indicates that the problem is in web hosting mailing service. My contact form is correctly set-up, since I have working contact form in another website with same settings + in Flamingo plugin the failed messages are registered to WordPress dashboard, so the error must be in mailing service and I believe is something that can be fixed is in cPanel.

I'm pretty newbie what comes to cPanel settings and I don't have no clue how to even check where the problem is in cPanel. Email that is used works fine otherwise. Would anybody know what to check in mailing delivery system and maybe make me a step-by-step list what to look for?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hello,


Is anything noted in the Apache error logs when you attempt to use the contact form? If you only have access to cPanel you should be able to see these logs by going to cPanel>>Metrics>>Raw Access Logs