Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Mail delivery to remote MX when account suspended.

Discussion in 'E-mail Discussion' started by bloatedstoat, Feb 3, 2016.

  1. bloatedstoat

    bloatedstoat Well-Known Member

    Joined:
    Jun 14, 2012
    Messages:
    133
    Likes Received:
    12
    Trophy Points:
    18
    Location:
    Victoria, Australia
    cPanel Access Level:
    Root Administrator
    Hello,
    I have a client who is currently suspended within WHM due to non payment of their account.

    What I have noticed is that when mail is sent from our system to the client, delivery of the email is confirmed in the exim_mainlog. The client uses a remote mailserver for mail delivery and we have an MX record set-up locally in DNS.

    Clearly DNS is unaffected when an account suspension takes place. Is this normal?

    Because of the way we treat accounts and billing we'd be better positioned if all services were rendered unavailable including DNS, mercenary perhaps, but we feel this is appropriate for our business model.

    Is there a way to prevent access to DNS entries for an account that is suspended without modifying DNS manually?

    Thanks.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    45,468
    Likes Received:
    1,962
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Twitter:
    Hello :)

    DNS is not disabled for domain names that have been suspended. Here's a document that explains what happens during account suspension:

    What Happens When You Suspend an Account - cPanel Knowledge Base - cPanel Documentation

    As a workaround, you could move the zone file out of the way and rebuild the DNS configuration file. EX:

    Code:
    mv /var/named/$domain.com.db /root/$domain.com.db
    /scripts/rebuilddnsconfig
    Feel free to open a feature request if you want an option to disable DNS at suspension time:

    Submit A Feature Request

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice