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mail disappeared

Discussion in 'E-mail Discussions' started by darenburbridge, Oct 24, 2008.

  1. darenburbridge

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    Hi,

    I am hoping someone can help with a small matter.

    We have changed the skin from x3 to x and for some reason the mail that was read in x cannot be read in x3.

    Yet if you change the skin back to x then all the mail is there - but they cannot sdee the mail that came in when the skin was x3 - change it back again and they can see the new mail but not the old mail?????

    It makes no sense at all, can anyone shed any light on this?
     
  2. darenburbridge

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    update

    a change from courier to dovecote also took place after to see if this resolved the issue!
     
    #2 darenburbridge, Oct 24, 2008
    Last edited: Oct 24, 2008
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I agree, the mail should be visible regardless of which theme you are using. I recommend you let our technical analysts take a look at your server. You can do this by submitting a support ticket.
     
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