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Mail filter problems

Discussion in 'E-mail Discussion' started by HostedPro, Jan 30, 2013.

  1. HostedPro

    HostedPro Member

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    Hi All-

    Within account level and user level filtering I'm receiving this error top & bottom:
    "[a fatal error or timeout occurred while processing this directive]"
    I can't create new or modify filters now.

    Anyone else seen this? Any fixes?

    Thanks
    Karl
     
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    #1 HostedPro, Jan 30, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you using the default x3 theme? What version cPanel?
     
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    #2 Infopro, Jan 31, 2013
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please review /usr/local/cpanel/logs/error_log when you see this error message in cPanel. It will output a specific error message that will be more helpful.

    Thank you.
     
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    #3 cPanelMichael, Jan 31, 2013
  4. HostedPro

    HostedPro Member

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    @Infopro, using an x3 that I modded the header images on. Version 11.36.0 build 3

    @cPanelMichael, Quite telling, here's the output when I enter a filter
    Looks like my custom theme is missing some symlinks & files. Funny, it used to work fine. Going to work on that & report back.
    Thanks
     
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    #4 HostedPro, Jan 31, 2013
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