HostedPro

Member
Sep 8, 2006
21
0
151
East Texas
cPanel Access Level
Root Administrator
Hi All-

Within account level and user level filtering I'm receiving this error top & bottom:
"[a fatal error or timeout occurred while processing this directive]"
I can't create new or modify filters now.

Anyone else seen this? Any fixes?

Thanks
Karl
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Please review /usr/local/cpanel/logs/error_log when you see this error message in cPanel. It will output a specific error message that will be more helpful.

Thank you.
 

HostedPro

Member
Sep 8, 2006
21
0
151
East Texas
cPanel Access Level
Root Administrator
@Infopro, using an x3 that I modded the header images on. Version 11.36.0 build 3

@cPanelMichael, Quite telling, here's the output when I enter a filter
[2013-01-31 10:40:43 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:43 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:43 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:43 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:43 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:44 -0600] info [cpanel] Quotas are not enabled
[2013-01-31 10:40:56 -0600] die [Internal Death while parsing ./frontend/coastit-x3/mail/filters/userfilters.html 27715] Template::Exception:
[TYPE]=[file]
[INFO]=[_ajaxapp_header.tmpl: not found]
[TEXT]=[]


[2013-01-31 10:40:56 -0600] die [Internal Death while parsing ./frontend/coastit-x3/mail/filters/userfilters.html 27715] Template::Exception:
[TYPE]=[file]
[INFO]=[_ajaxapp_footer.tmpl: not found]
[TEXT]=[]
Looks like my custom theme is missing some symlinks & files. Funny, it used to work fine. Going to work on that & report back.
Thanks