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Mail from several email accounts ending up in spam

Discussion in 'E-mail Discussion' started by Ahamed Husain, Jun 1, 2018.

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  1. Ahamed Husain

    Ahamed Husain Registered

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    Be informed that we have configured Sendgrid SMTP relay server, configured SPF and DKIM records, adhered to all anti-spam regulations, but still our few mail accounts mails (created in cpanel) are ending up in spam. About 4 of our mail accounts are working fine. The mails sent through them reach inbox but other 5 accounts mails are ending up in spam. How is this possible ?
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @Ahamed Husain,

    Can you verify if the outgoing emails still end up in the SPAM folder if you temporarily disable your Sendgrid relay service as the smart host? It's important to rule that out as a possible culprit in order to narrow down the specific reason messages are marked as SPAM.

    Also, is this happening when sending email to all remote mail servers, or is it isolated to a few (e.g. Gmail, Yahoo)?

    Thank you.
     
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