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mail going to spam

Discussion in 'E-mail Discussion' started by mojamoi, Dec 26, 2013.

  1. mojamoi

    mojamoi Well-Known Member

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    the mail i send from cpanel account goes to spam folder

    the IP is not blacklisted too
     
    #1 mojamoi, Dec 26, 2013
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Which mail provider is detecting your email as SPAM? Do you have a RDNS record configured for the IP address you use to send out email?

    Thank you.
     
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    #2 cPanelMichael, Dec 26, 2013
  3. mojamoi

    mojamoi Well-Known Member

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    gmail and live.com (hotmail) are detecting it as spam
    how do u configure rdns through ssh
     
    #3 mojamoi, Dec 26, 2013
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You will need to contact your web hosting provider or data center to have them configure RDNS for the IP address you send email back to your hostname. Note that you should consult directly with Google/Hotmail or their documentation to determine which specific steps to take when your server is detected as a SPAM mailing server.

    Thank you.
     
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    #4 cPanelMichael, Dec 26, 2013
  5. mojamoi

    mojamoi Well-Known Member

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    Hello rdns is set stil mail goes to spam folder.

    the header looks like this:


    Return-Path: <test1@testdomain.com>
    Received: from server.testdomain.com ([5.23.35.4])
    by mx.google.com with ESMTPS id peri22317542eew.181.2013.12.23.22.45.45

    Please see "Received: from server.testdomain.com" it shouldnet be like that.

    What should i do so it be like this "Received: from testdomain.com" . When it becomes like that it may go to inbox

    please help?
     
    #5 mojamoi, Dec 27, 2013
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    #6 cPanelMichael, Dec 27, 2013
  7. mojamoi

    mojamoi Well-Known Member

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    I have set spf

    but how do u set dkim for the doamins in cpanel?
     
    #7 mojamoi, Dec 27, 2013
  8. mojamoi

    mojamoi Well-Known Member

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    Under cpanel> authenication i tried to enable spf but i get the error

    SPF

    The SPF system allows you to specify servers and IP addresses that are authorized to send mail from your domain(s). This feature works to prevent outgoing spam messages.
    Status: Enabled Warning: cPanel is unable to verify that this server is an authoritative nameserver for “domain4me.com”. [?]
     
    #8 mojamoi, Dec 27, 2013
  9. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    That message indicates the domain name associated with the cPanel account uses remote name servers. You will need to check the name servers for this domain name at it's registrar and update them to name servers that point to your cPanel server. Or, add the SPF records manually at the DNS host of the domain name.

    Thank you.
     
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    #9 cPanelMichael, Dec 27, 2013
  10. mojamoi

    mojamoi Well-Known Member

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    I curretly added 2 different IPs under
    /etc/nameserverips

    since the domain reported non authoritative nameserver

    Hope this solves the nameserver issue but I am mot sure may I ask will it take 24 hrs for the nameservers to propagate now!
     
    #10 mojamoi, Dec 27, 2013
  11. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, as well as a count of the the number of zones that use a given nameserver. You have register these name servers to the matching IP addresses at the domain registrar.

    Thank you.
     
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    #11 cPanelMichael, Dec 27, 2013
  12. mojamoi

    mojamoi Well-Known Member

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    the mail now goes to gmail inbox
    but
    still to spam folder of live.com(hotmail)
     
    #12 mojamoi, Dec 28, 2013
  13. mojamoi

    mojamoi Well-Known Member

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    any idea about how I should contact hotmail, any link so taht i can ask them to solve the emails going to spam folder issue?
     
    #13 mojamoi, Dec 29, 2013
  14. cPanelPeter

    cPanelPeter Technical Analyst III
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    #14 cPanelPeter, Dec 29, 2013
  15. mojamoi

    mojamoi Well-Known Member

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    Thank you

    Also do you know how to create

    dmarc TXT records?

    I read somewhere that this may also help, but I do not have the idea to create dmarc TXT records?

    It already has a zone with TXT record as below:

    "v=spf1 +a +mx +ip4:3.4.4.55 ~all"

    I am wondering what the dmarc TXT record is and how it can be added?
     
    #15 mojamoi, Dec 29, 2013
    Last edited: Dec 29, 2013
  16. cPanelPeter

    cPanelPeter Technical Analyst III
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    #16 cPanelPeter, Dec 29, 2013
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