The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

mail going to spam

Discussion in 'E-mail Discussions' started by mojamoi, Dec 26, 2013.

  1. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    the mail i send from cpanel account goes to spam folder

    the IP is not blacklisted too
     
    #1 mojamoi, Dec 26, 2013
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Which mail provider is detecting your email as SPAM? Do you have a RDNS record configured for the IP address you use to send out email?

    Thank you.
     
    #2 cPanelMichael, Dec 26, 2013
  3. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    gmail and live.com (hotmail) are detecting it as spam
    how do u configure rdns through ssh
     
    #3 mojamoi, Dec 26, 2013
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    You will need to contact your web hosting provider or data center to have them configure RDNS for the IP address you send email back to your hostname. Note that you should consult directly with Google/Hotmail or their documentation to determine which specific steps to take when your server is detected as a SPAM mailing server.

    Thank you.
     
    #4 cPanelMichael, Dec 26, 2013
  5. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    Hello rdns is set stil mail goes to spam folder.

    the header looks like this:


    Return-Path: <test1@testdomain.com>
    Received: from server.testdomain.com ([5.23.35.4])
    by mx.google.com with ESMTPS id peri22317542eew.181.2013.12.23.22.45.45

    Please see "Received: from server.testdomain.com" it shouldnet be like that.

    What should i do so it be like this "Received: from testdomain.com" . When it becomes like that it may go to inbox

    please help?
     
    #5 mojamoi, Dec 27, 2013
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    #6 cPanelMichael, Dec 27, 2013
  7. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    I have set spf

    but how do u set dkim for the doamins in cpanel?
     
    #7 mojamoi, Dec 27, 2013
  8. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    Under cpanel> authenication i tried to enable spf but i get the error

    SPF

    The SPF system allows you to specify servers and IP addresses that are authorized to send mail from your domain(s). This feature works to prevent outgoing spam messages.
    Status: Enabled Warning: cPanel is unable to verify that this server is an authoritative nameserver for “domain4me.com”. [?]
     
    #8 mojamoi, Dec 27, 2013
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    That message indicates the domain name associated with the cPanel account uses remote name servers. You will need to check the name servers for this domain name at it's registrar and update them to name servers that point to your cPanel server. Or, add the SPF records manually at the DNS host of the domain name.

    Thank you.
     
    #9 cPanelMichael, Dec 27, 2013
  10. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    I curretly added 2 different IPs under
    /etc/nameserverips

    since the domain reported non authoritative nameserver

    Hope this solves the nameserver issue but I am mot sure may I ask will it take 24 hrs for the nameservers to propagate now!
     
    #10 mojamoi, Dec 27, 2013
  11. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    35,630
    Likes Received:
    1,138
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, as well as a count of the the number of zones that use a given nameserver. You have register these name servers to the matching IP addresses at the domain registrar.

    Thank you.
     
    #11 cPanelMichael, Dec 27, 2013
  12. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    the mail now goes to gmail inbox
    but
    still to spam folder of live.com(hotmail)
     
    #12 mojamoi, Dec 28, 2013
  13. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    any idea about how I should contact hotmail, any link so taht i can ask them to solve the emails going to spam folder issue?
     
    #13 mojamoi, Dec 29, 2013
  14. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    573
    Likes Received:
    19
    Trophy Points:
    93
    cPanel Access Level:
    Root Administrator
    Twitter:
    #14 cPanelPeter, Dec 29, 2013
  15. mojamoi

    mojamoi Well-Known Member

    Joined:
    Jul 23, 2007
    Messages:
    186
    Likes Received:
    0
    Trophy Points:
    66
    Thank you

    Also do you know how to create

    dmarc TXT records?

    I read somewhere that this may also help, but I do not have the idea to create dmarc TXT records?

    It already has a zone with TXT record as below:

    "v=spf1 +a +mx +ip4:3.4.4.55 ~all"

    I am wondering what the dmarc TXT record is and how it can be added?
     
    #15 mojamoi, Dec 29, 2013
    Last edited: Dec 29, 2013
  16. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

    Joined:
    Sep 23, 2013
    Messages:
    573
    Likes Received:
    19
    Trophy Points:
    93
    cPanel Access Level:
    Root Administrator
    Twitter:
    #16 cPanelPeter, Dec 29, 2013
(You must log in or sign up to post here.)
Loading...
Similar Threads - mail going spam
  1. buiho

    Mail going to spam

    buiho, May 12, 2017, in forum: E-mail Discussions
    Replies:
    6
    Views:
    131
    buiho
    May 12, 2017
  2. Tania Silvestre

    Sent emails is going to spam folder...

    Tania Silvestre, Feb 16, 2017, in forum: E-mail Discussions
    Replies:
    2
    Views:
    276
    Tania Silvestre
    Feb 16, 2017
  3. Frenzio

    Outgoing mails going to spam FOlder

    Frenzio, Feb 15, 2017, in forum: E-mail Discussions
    Replies:
    5
    Views:
    231
    cPanelMichael
    Mar 2, 2017
  4. foggle

    Exim email going to spam

    foggle, Dec 14, 2016, in forum: E-mail Discussions
    Replies:
    6
    Views:
    425
    cPanelMichael
    Dec 20, 2016
  5. juniorsys

    Emails going to SPAM folders

    juniorsys, Aug 16, 2016, in forum: E-mail Discussions
    Replies:
    1
    Views:
    283
    cPanelMichael
    Aug 18, 2016

Share This Page