mojamoi

Well-Known Member
Jul 23, 2007
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the mail i send from cpanel account goes to spam folder

the IP is not blacklisted too
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
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Hello :)

Which mail provider is detecting your email as SPAM? Do you have a RDNS record configured for the IP address you use to send out email?

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
gmail and live.com (hotmail) are detecting it as spam
how do u configure rdns through ssh
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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You will need to contact your web hosting provider or data center to have them configure RDNS for the IP address you send email back to your hostname. Note that you should consult directly with Google/Hotmail or their documentation to determine which specific steps to take when your server is detected as a SPAM mailing server.

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
Hello rdns is set stil mail goes to spam folder.

the header looks like this:


Return-Path: <[email protected]>
Received: from server.testdomain.com ([5.23.35.4])
by mx.google.com with ESMTPS id peri22317542eew.181.2013.12.23.22.45.45

Please see "Received: from server.testdomain.com" it shouldnet be like that.

What should i do so it be like this "Received: from testdomain.com" . When it becomes like that it may go to inbox

please help?
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
Under cpanel> authenication i tried to enable spf but i get the error

SPF

The SPF system allows you to specify servers and IP addresses that are authorized to send mail from your domain(s). This feature works to prevent outgoing spam messages.
Status: Enabled Warning: cPanel is unable to verify that this server is an authoritative nameserver for “domain4me.com”. [?]
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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That message indicates the domain name associated with the cPanel account uses remote name servers. You will need to check the name servers for this domain name at it's registrar and update them to name servers that point to your cPanel server. Or, add the SPF records manually at the DNS host of the domain name.

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
I curretly added 2 different IPs under
/etc/nameserverips

since the domain reported non authoritative nameserver

Hope this solves the nameserver issue but I am mot sure may I ask will it take 24 hrs for the nameservers to propagate now!
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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The functionality of the "Nameserver IPs" page is for visual purposes only. It is a report, and not a page meant to configure any aspect of DNS. It reports the nameservers used by DNS zones on the server, as well as a count of the the number of zones that use a given nameserver. You have register these name servers to the matching IP addresses at the domain registrar.

Thank you.
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
the mail now goes to gmail inbox
but
still to spam folder of live.com(hotmail)
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
any idea about how I should contact hotmail, any link so taht i can ask them to solve the emails going to spam folder issue?
 

mojamoi

Well-Known Member
Jul 23, 2007
186
0
66
Thank you

Also do you know how to create

dmarc TXT records?

I read somewhere that this may also help, but I do not have the idea to create dmarc TXT records?

It already has a zone with TXT record as below:

"v=spf1 +a +mx +ip4:3.4.4.55 ~all"

I am wondering what the dmarc TXT record is and how it can be added?
 
Last edited:

cPanelPeter

Technical Analyst III
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Sep 23, 2013
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