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Mail In SPAM folder

Discussion in 'E-mail Discussions' started by webmasteryoda, May 9, 2017.

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  1. webmasteryoda

    webmasteryoda Well-Known Member

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    Hello

    I am having some problems with my system emails too. They all finish in the spam folder.

    My Reverse DNS is ok.

    So, I am wondering do I have to setup DKIM/SPF for my hostname?
    And if I do that, is there some kind of security issue?

    Thanks in advance
    :)
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The following document is a good place to start:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Could you verify if the server is following those guidelines?

    Also, regarding messages sent to root@hostname that are then forwarded to an external mail server, you may want to first create a new email account on the cPanel server and have those messages delivered to that new local email account (e.g. user@domain.tld) by changing the values in "WHM >> Edit System Mail Preferences". Then, setup a forwarder or filter rule to forward those specific emails to the email address that's hosted on the remote server.

    Thank you.
     
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