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Mail Not Being Recieved

Discussion in 'E-mail Discussions' started by turtles, Jun 11, 2009.

  1. turtles

    turtles Member

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    Hello!

    When I try to send an e-mail, it works fine. However, when I try to recieve an e-mail, it comes back as failed. How do I fix this?

    Thanks in advance.
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I recommend checking /var/log/exim_mainlog, /var/log/exim_rejectlog and /var/spool/exim/input for clues as to why your server is rejecting mail.
     
  3. InstaCarma_Tech

    InstaCarma_Tech Well-Known Member

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    Correct. There can be multiple reasons for this . Any error or bounce back that you get will help us narrow down the issue.
     
  4. turtles

    turtles Member

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    This is what I'm getting:
    Sorry for the late response, I was kind of busy with school.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What do your mail logs report about this message?
     
  6. turtles

    turtles Member

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    I'm sorry, but I'm really new to this. I don't know how to find that. I'm looking in my gmail account now (where I sent the e-mail from) to see if it has any more details, but I'm not finding anything. I also went into my cpanel to see if it had anything in the error logs there, but I could not find anything.

    Like I said, sending mail from my cpanel e-mail (turtle@slowanimals.com) is no problem. I was looking in my ftp and maybe the mail is not being routed to the correct directory? I wouldn't know, maybe that's the problem?
     
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Do you have root access to this server? If yes, do you know how to SSH to the server as root?
     
  8. turtles

    turtles Member

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    I think i have root access, I can see all the files on the server.

    [​IMG]

    That's what I see when I go into the FTP.

    I'm not sure how to SSH into as root though.
     
  9. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You do not have root access as indicated by the screenshot you provided. You should contact your hosting company about this issue since they will be able to fix this for you.
     
  10. turtles

    turtles Member

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    Okay, from the information that I've given you, could you give me an idea of what my hosting provider needs to do or how to fix my issue? Are there many issues that could be wrong with it?
     
  11. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Several: intodns.com/slowanimals.com

    1and1 hosting should be able to help, contact them.
     
  12. turtles

    turtles Member

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    Yeah, I tried to contact them, but they said since I changed the DNS they won't be able to help me. I'm going to contact my hosting. Thanks for taking to the time out to try to help me, I appreciate it.
     
  13. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You changed the DNS where, in your cPanel or at your domain name registrar?
     
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