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mail not going through

Discussion in 'E-mail Discussions' started by Zion Ahead, Feb 2, 2007.

  1. Zion Ahead

    Zion Ahead Well-Known Member

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    On a local email account, sending out to the same email and another email externally with the word 'pleasure' does not go through. The exim paniclog and rejectlog shows nothing. Exim's main log shows no error either. How would I trace this problem otherwise?
     
  2. brianoz

    brianoz Well-Known Member

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    It's almost certainly spam blocking, check your spam filters, and the spam logs (if you have antispam on the server involved).
     
  3. Zion Ahead

    Zion Ahead Well-Known Member

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    Spam logs show nothing either? I have spam assassin, even disabled it and the problem persisted regardless. No mail filters either

    I found this in the filter log:

    filter.log:2007-02-02 10:32:17 1HD1Kj-0007P3-0I from email@domain.com contained spam keywords

    How would I correct this?
     
    #3 Zion Ahead, Feb 2, 2007
    Last edited: Feb 2, 2007
  4. Zion Ahead

    Zion Ahead Well-Known Member

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    Can someone please help me? I'm really stuck on this
     
  5. brianoz

    brianoz Well-Known Member

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    If it's not spamassassin, it could be some sort of spam filtering at the mail reading end (does the message make it into the raw mailbox when you send? ie the "new" directory?).

    Another possibility is that there's an exim filter rule setup in cpanel - I found some of them once that had been around for years, silently deleting messages with random strings in their subjects.
     
  6. Zion Ahead

    Zion Ahead Well-Known Member

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    Where would I search for these filters?
     
  7. brianoz

    brianoz Well-Known Member

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    In cpanel, it's cpanel-> Mail -> email filtering. I think you can see the filters in /etc/vfilters. Essentially this is an old feature people used to use to block spam before it turned into a self-mutating monster.
     
  8. Zion Ahead

    Zion Ahead Well-Known Member

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    I see but I mentioned already "No mail filters either"

    I thought you were referring to some global filters

    root@server2 [/etc/vfilters]# grep pleasure *
    root@server2 [/etc/vfilters]#
     
  9. Zion Ahead

    Zion Ahead Well-Known Member

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    Can someone please help me out?
     
  10. brianoz

    brianoz Well-Known Member

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    Does the message make it into the mailbox for the user? That's important to check as you said you saw nothing unusual in exim_mainlog.

    If it does make it into the mailbox (ie the "new" directory) then you know it's the mail client (ie Outlook etc) causing the problem, if it doesn't you know the problem lies at the server level.
     
  11. Zion Ahead

    Zion Ahead Well-Known Member

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    Taken from the first sentence in my first post

    "On a local email account, sending out to the same email and another email externally with the word 'pleasure' does not go through."

    In other words, it "does not go through"

    This was tested via webmail not outlook
     
  12. brianoz

    brianoz Well-Known Member

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    Give me a break, "Does not go through" doesn't mean anything, particularly because you're not giving out much information and I can't gauge your knowledge from what you've said. It could mean "doesn't display in Outlook". If you want help you need to be really precise. People are reading this at all times of day, with minimal time to read or respond and the more information you give the more help you'll get.

    The webmail point makes it clear, but I'd still check it at directory level or the other webmail client or both.

    However, from the log line you quoted, which I missed earlier, it does sound like a filter is active somewhere. A quick google (www.google.com) reveals that it's likely to be a rule in /etc/antivirus.exim - check that for the word pleasure. This isn't standard, I suspect some smart charlie has edited the file sometime in the past and left you with this problem.
     
  13. jmn

    jmn Registered

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    Cannot send an email trough webmail horde!!!

    This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    bugsy_yk@yahoo.com
    unrouteable mail domain "yahoo.com"
    ------ This is a copy of the message, including all the headers. ------

    Return-path: <bugsy@allnetwork.or.id>
    Received: from cpanel by balado.jogjamedianet.com with local (Exim 4.63)
    (envelope-from <bugsy@allnetwork.or.id>)
    id 1HEJVK-0003IL-2r
    for bugsy_yk@yahoo.com; Tue, 06 Feb 2007 13:08:34 +0700
    Received: from 202.169.225.215 ([202.169.225.215]) by mail.ardifa.com
    (Horde MIME library) with HTTP; Tue, 06 Feb 2007 13:08:34 +0700
    Message-ID: <20070206130834.qxlukudurb4484ow@mail.ardifa.com>
    Date: Tue, 06 Feb 2007 13:08:34 +0700
    From: "A. Damardono" <bugsy@allnetwork.or.id>
    To: bugsy_yk@yahoo.com
    Subject: 1
    MIME-Version: 1.0
    Content-Type: text/plain;
    charset=ISO-8859-1;
    DelSp="Yes";
    format="flowed"
    Content-Disposition: inline
    Content-Transfer-Encoding: 7bit
    User-Agent: Internet Messaging Program (IMP) H3 (4.1.3)


    Anybody can help on this??
     
  14. brianoz

    brianoz Well-Known Member

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    Do a search on the forums, I've seen this before.
     
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