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Mail Notification to root

Discussion in 'E-mail Discussions' started by jestin_virtual, Sep 2, 2009.

  1. jestin_virtual

    jestin_virtual Active Member

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    Hello .


    i`m not receiving any email when our resellers Create/Terminate/suspend an account ,


    i have entered my email address in Basic cPanel/WHM Setup and Mail Manager


    i`m receiving Email from Logwach and Crontab with out any problem


    Please pay attention that our resellers will receive a notication email after creating an account , However they won`t receive any email for termination an account ,


    Thank U
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    In addition to Mail Manager, you may also want to look at Contact Manager (WHM -> Server Contacts -> Contact Manager). On this screen, you can adjust the priority level of certain operations (e.g. account creation, termination etc.) thus controlling which messages you are notified about via email.
     
  3. jestin_virtual

    jestin_virtual Active Member

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    Hello

    All options are Low , same as my another servers , i`m receiving mail from another servers by same settings , let me know if i should change the below options


    Account Creation LOW
    Account Removal LOW
    Account Suspensions LOW
    Account UnSuspensions LOW
    Account Upgrades/Downgrades LOW
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    At the top of the page, is "Email" also set to "Low" and is an alert destination set for "Email?" If no alert destination is set for Email then the Alert Destination column will be empty for that row.
     
  5. jestin_virtual

    jestin_virtual Active Member

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    Email Alert Destinations is : High ,

    is it better to change the Email Destinations to Low or change the below options to High ,

    Account Creation LOW
    Account Removal LOW
    Account Suspensions LOW
    Account UnSuspensions Low
    Account Upgrades/Downgrades Low
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You have Account Creation set as Low priority, and since you wont receive an email until something is High priority (based off your settings), you should not be receiving an email about such activity (which is what you reported in your original post).

    How you set up notifications is up to your personal preference. However, if you want to be notified about Low priority items via email, you will need to set the Minimum Alert Priority for Email to Low.
     
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