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Mail problem after restore?

Discussion in 'Data Protection' started by paas, Feb 6, 2009.

  1. paas

    paas Registered

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    I did a restore yesterday for an account.

    Is it possible, that after a restore, a client could have email-problems.
    The client had problems to retrieve his mail via Outlook (pop3/imap).

    After he recreated the account in Outlook the problem was solved.
    Has this anything to do with the restore/webserver, or is it for sure a problem of the client?
     
  2. rhenderson

    rhenderson Well-Known Member

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    It should not have created the problem. Prehaps the client changed the password between the last backup and the site you replaced with the backup.
     
  3. paas

    paas Registered

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    Got this answer from my tech.

    Problem solverd....
    ==
    It is possible that the pointers will get messed up in outlook when an email account is removed and then recreated, and typically what they did is the correct solution, to remove and read the account.
    ==
     
  4. rhenderson

    rhenderson Well-Known Member

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    I disagree, reinstalling a cPanel email account cannot affect the Outlook settings. Only iof something on the server changed, IP address, domain name, password, email address etc... Maybe while the account was being restored they got temporarily blocked by a firewall such as CSF. Something else was the issue. The only pointers in Outlook would deal with email that is downloaded and not deleted from the server, which would reset if the queue was cleared. The problem is that without a screen shot of the before and after settings there is really no way to know. We have reset some of our personal email accounts for different computers all running Outlook or Outlook Express over the last few year and never had to reset the settings in Outlook.
     
  5. paas

    paas Registered

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    Well, i did also some restore for my self, and i never had to recreate the accounts in Outlook.

    But, after the client did it, the problem was solved.......
     
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