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Mail problem with a domain

Discussion in 'E-mail Discussion' started by bsasninja, Nov 22, 2006.

  1. bsasninja

    bsasninja Well-Known Member

    Sep 2, 2004
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    A customer is angry cause a person is sending him emails from a domain out from my server and some messages (not all of them) are bounced back.
    I told him that he must ask the person who is sending the error he got.

    I did a lookup to the mail address and turns back something like
    The whois of the domain tell me that is hosted in a hosting company, my doubt is why the emails have the mx, like if they are using a mx backup or something like that and why they dont use the smtp server of the domain itself.

    Could this type services have problems with emails??


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