Mail Queue problems & s cwd=/usr/local/cpanel/whostmgr/docroot

serdars

Member
May 24, 2011
12
0
51
Mail Queue > s cwd=/usr/local/cpanel/whostmgr/docroot

Delivering All Messages in Queue

LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 2 args: /usr/sbin/runq -v
LOG: queue_run MAIN
Start queue run: pid=10238
delivering 1QP8fA-00029a-9b (queue run pid 10238)
LOG: retry_defer MAIN
== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
delivering 1QP8Yf-0001wv-R3 (queue run pid 10238)
LOG: retry_defer MAIN
== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
LOG: retry_defer MAIN
== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
LOG: queue_run MAIN
End queue run: pid=10238

Complete.
It says "complete" but it's still on mail queue
How can fix that?
 
Last edited:

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
It indicates the reason it cannot deliver in the message:

== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
delivering 1QP8Yf-0001wv-R3 (queue run pid 10238)
LOG: retry_defer MAIN
== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
LOG: retry_defer MAIN
== [email protected] R=lookuphost T=remote_smtp defer (-53): retry time not reached for any host
LOG: queue_run MAIN
Complete indicates it completed trying to deliver. It does not indicate that it delivered, since there were error messages on the delivery attempt.
 

serdars

Member
May 24, 2011
12
0
51
Tristan ; and this


LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 2 args: /usr/sbin/runq -v
LOG: queue_run MAIN
Start queue run: pid=23074
delivering 1QPZ9w-0005om-AR (queue run pid 23074)
LOG: skip_delivery MAIN
Spool file is locked (another process is handling this message)
LOG: queue_run MAIN
End queue run: pid=23074

Complete.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,227
463
Hello :)

Spool file is locked (another process is handling this message)
The above message simply means the delivery attempt for that specific email is already taking place. The primary failure message you should focus on is:

remote_smtp defer (-53): retry time not reached for any host
This typically indicates the remote mail server can not be reached.

Thank you.