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Mail Quotas Way Off

Discussion in 'E-mail Discussions' started by pphillips, Oct 12, 2006.

  1. pphillips

    pphillips Well-Known Member

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    Disk Used Quota
    86160.67 M 155.00 M

    About half of all mail quotas are wrong on one of our servers. The above is an actual example. There is no possible way that this email box is using 86GB of mail on a 155MB quota - in fact, I checked there mail directory with the du command and its under 155MB.

    We did a eximup --force a few days ago, as well as force reinstall of spam assassin as it wasnt working properly. The reinstalls disabled spam assassin and spam box for everyone, but everything seemed to work fine after re-enabling it... Only problem are these quotas being way off.

    Any idea how to force these quotas back down to reality?
     
  2. cPanelNick

    cPanelNick Administrator
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    Are you using EDGE/CURRENT?

    If so, can you post a copy of the maildirsize file in /home/USER/mail/DOMAIN/SUBUSER/

    ?
     
  3. gflamerich

    gflamerich Well-Known Member

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    We have same issue. Here is our info:

    WHM 10.8.0 cPanel 10.9.0-R44
    CentOS 4.4 i686 - WHM X v3.1.0

    What cpanel shows:
    user 46624.33 M 80.00 M
    user2 9353.89 M 80.00 M

    # du --max-depth=2
    4 ./user/courierimapkeywords
    20 ./user/.Drafts
    24 ./user/.last
    12 ./user/cur
    4 ./user/tmp
    260 ./user/.Sent
    42032 ./user/.sent-mail
    80 ./user/new
    8 ./user/courierimaphieracl
    28 ./user/.Trash
    42496 ./user
    4 ./user2/courierimapkeywords
    28 ./user2/.Drafts
    31276 ./user2/cur
    4 ./user2/tmp
    9440 ./user2/.Sent
    20 ./user2/new
    20 ./user2/courierimaphieracl
    232 ./user2/.Trash
    41092 ./user2
     
  4. cPanelNick

    cPanelNick Administrator
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    Are you using a custom theme?
     
  5. cPanelNick

    cPanelNick Administrator
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    I was able to replicate the problem after manually removing the maildirsize file.. checking into it now.
     
  6. cPanelNick

    cPanelNick Administrator
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    What is the contents of homedir/.cpanel-datastore/diskusage_EMAIL?
     
  7. gflamerich

    gflamerich Well-Known Member

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    diskusage_user\@domain.com
    48889155772

    diskusage_user2\@domain.com
    9808260401
     
  8. pphillips

    pphillips Well-Known Member

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    Hi, we are running RELEASE, and do have a custom cpanel theme. Here are the contents of this particular users maildirsize file:

    267386880S,0C
    8178187 376
    237432 1
    6221 1
    -243653 -2
    6854 1
    -6854 -1
    20641 1
    101425 1
    7151 1
    11840 1
    4547 1
    7174 1
    346266 1
    -482657 -5
    15241 1
    -15241 -1
    7772 1
    12103 1
    47896 1
    16362 1
    15865 1
    11844 1
    16854 1
    15565 1
    7252 1
    10254 1
    1719 1
    51473 1
    11451 1
    6144 1
    -232554 -14
    14633 1
    -14633 -1
    4862 1
    21202 1
    -21202 -1
    18350 1
    16415 1
    18381 1
    998153 1
    -1051299 -4
    5015 1
    5345 1
    3238 1
    -8583 -2
    1175 1
    10804 1
    11001 1
    32625 1
    8326 1
    5248 1
    31762 1
    31714 1
    20309 1
    115928 1
    4643 1
    214035 1
    19244 1
    76492 1
    18407 1
    -554171 -11
    5346 1
    4780 1
    1950 1
    9231 1
    40249 1
    11985 1
    7942 1
    -62126 -4
    3082 1
    -3082 -1
    30685 1
    -30685 -1
    22141 1
    5258 1
    4647 1
    615 1
    5170 1
    5064 1
    4514 1
    7106 1
    22081 1
    12584 1
    26159 1
    17877 1
    9736 1
    95516 1
    23771 1
    23555 1
    6416 1
    21483 1
    4909 1
    21884 1
    15597 1
    25876 1
    6913 1
    3363 1
    20410 1
    5415 1
    -283380 -13
    15876 1
    6469 1
    12378 1
    27987 1
    4357 1
    2481 1
    5058 1
    14664 1
    22630 1
    -83913 -8
    21199 1
    11993 1
    -33192 -2
    5914 1
    -5914 -1
    9500 1
    6746 1
    11958 1
    -28204 -3
    19584 1
    2627 1
    185278 1
    37588 1
    14378 1
    3954 1
    -259455 -5
    10423 1
    14600 1
    18554 1
    11865 1
    20218 1
    -75660 -5
    17584 1
    -17584 -1
    21288 1
    5547 1
    3254 1
    15334 1
    54624 1
    24624 1
    10039 1
    36464 1
    3687 1
    5221 1
    -132850 -7
    29384 1
    32941 1
    10529 1
    5574 1
    -72854 -3
    13313 1
    -13313 -1
    6849 1
    22127 1
    -28976 -2
    19737 1
    5164 1
    9642 1
    33420 1
    -43062 -2
    8846 1
    -8846 -1
    5327 1
    2856 1
    8832 1
    5090 1
    -16778 -3
    8041 1
    4461 1
    4103 1
    51761 1
    312998 1
    -376903 -4
    50616 1
    -50616 -1
    37468 1
    5593 1
    -37468 -1
    5070 1
    4607 1
    5819 1
    -10426 -2
    26144 1
    5125 1
    8434 1
    7372 1
    -15806 -2
    2352 1
    5677 1
    23877 1
    5819718 1
    15848 1
    -5861795 -4
    5355 1
    53661 1
    -53661 -1
    2125 1
    -2125 -1
    20749 1
    -20749 -1
    9358 1
    11558 1
    8355 1
    -29271 -3
    3545 1
    31191 1
    -34736 -2
    5348 1
    29386 1
    19752 1
    5598 1
    5597 1
    5047 1
    23775 1
    4921 1
    19986 1
    39235 1
    11046 1
    14276 1
    3992 1
    5224 1
    20597 1
    12391 1
    20705 1
    16162 1
    10782 1
    86490 1
    8336 1
    7259 1
    13356 1
    14855 1
    3116 1
    -257901 -13
    3812 1
    -3812 -1
    8543 1
    476472 1
    23519 1
    34625 1
    -543159 -4
    12387 1
    18624 1
    19667 1
    6537 1
    6539 1
    43792 1

    A DU on this users entire directory /home/USER/mail/DOMAIN/SUBUSER/ shows 9.6MB usage currently.
     
  9. iTalkHost

    iTalkHost BANNED

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    Same problem here

    Using current, X theme.

    Its no surprise, just another cpanel bug (1 of 1700 bugs listed in bugzilla).

    In othe words, just another day with garbage software

    :D
     
  10. Alterego

    Alterego Member

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    I've been tracking a ticket on this for 24 hours, but nothing fixed, yet. Tried moving from Release to Current, but didn't make a bit of difference. It's a fairly recent bug, as these quotas were fine last week.
     
  11. MediaServe

    MediaServe Well-Known Member
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    I'm experiencing the same problem, fwiw. This is pretty serious, I hope CPanel gets this fixed soon, as users are complaining of being unable to receive emails as a result.
     
  12. ExtremeIS

    ExtremeIS Member

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    I logged a ticket about this with cpanel earlier today however I've heard nothing back yet.

    Multiple accounts on the server are showing crazy usage such as over 15Gb on a mailbox that only has a quota of 75Mb.

    It only affects some accounts and I haven't been able to find why yet.
     
  13. web12

    web12 Well-Known Member

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    ok, seeing this on a server also.

    Any indications if there is a fix yet?
     
  14. xprt5

    xprt5 Well-Known Member

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    Remove the "maildirsize" file from each email users directory in

    /home/username/mail/domain.com/user/maildirsize

    Then login cPanel again or refresh the page and it should restore the quota to the correct size. Do the same for any Accounts having this issue.
     
  15. xprt5

    xprt5 Well-Known Member

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    That will certainly resolve it right now.

    What remains to be seen is if this occurs again or was a one time issue. Then we can determine if its a bug or not and possibly look into what caused it.
     
  16. web12

    web12 Well-Known Member

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    Can I remove it for all accounts on the server?
     
  17. MediaServe

    MediaServe Well-Known Member
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    I tried this yesterday, but it seems that as soon as an affected mailbox receives an incoming email, the quota goes back to some crazy huge value.
     
  18. MediaServe

    MediaServe Well-Known Member
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    Code:
    find /home/*/mail/ -name maildirsize | xargs rm -f
    However, I don't think removing the maildirsize file solves anything.
     
    #18 MediaServe, Oct 13, 2006
    Last edited: Oct 13, 2006
  19. MediaServe

    MediaServe Well-Known Member
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    I take that back, I may be wrong about removing maildirsize not helping.

    This morning I tested again, and it appears to work. However, I did delete both the maildirsize file and /home/<user>/.cpanel-datastore/diskusage_<email user>.

    So, for anyone who wants to clear all of those files:

    Code:
    find /home/*/.cpanel-datastore/ -name "diskusage_*" | xargs rm -f
    find /home/*/mail/ -name maildirsize | xargs rm -f
    
     
  20. MediaServe

    MediaServe Well-Known Member
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    And back I am with another retraction. It does not work, the mailbox will soon go wacky again. I removed the two files for a particular account, send the mailbox an email, didn't see anything change in the quota, and thought I had a solution, but after my last post, I refreshed the disk usage in cpanel and the mailbox jumped from 64.14MB usage back up to 39591.48MB.
     
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