Mail Quotas Way Off

[pphillips]

Disk Used Quota
86160.67 M 155.00 M

About half of all mail quotas are wrong on one of our servers. The above is an actual example. There is no possible way that this email box is using 86GB of mail on a 155MB quota - in fact, I checked there mail directory with the du command and its under 155MB.

We did a eximup --force a few days ago, as well as force reinstall of spam assassin as it wasnt working properly. The reinstalls disabled spam assassin and spam box for everyone, but everything seemed to work fine after re-enabling it... Only problem are these quotas being way off.

Any idea how to force these quotas back down to reality?

 

[cPanelNick]

Disk Used Quota
86160.67 M 155.00 M

About half of all mail quotas are wrong on one of our servers. The above is an actual example. There is no possible way that this email box is using 86GB of mail on a 155MB quota - in fact, I checked there mail directory with the du command and its under 155MB.

We did a eximup --force a few days ago, as well as force reinstall of spam assassin as it wasnt working properly. The reinstalls disabled spam assassin and spam box for everyone, but everything seemed to work fine after re-enabling it... Only problem are these quotas being way off.

Any idea how to force these quotas back down to reality?

Are you using EDGE/CURRENT?

If so, can you post a copy of the maildirsize file in /home/USER/mail/DOMAIN/SUBUSER/

?

 

[gflamerich]

We have same issue. Here is our info:

WHM 10.8.0 cPanel 10.9.0-R44
CentOS 4.4 i686 - WHM X v3.1.0

What cpanel shows:
user 46624.33 M 80.00 M
user2 9353.89 M 80.00 M

# du --max-depth=2
4 ./user/courierimapkeywords
20 ./user/.Drafts
24 ./user/.last
12 ./user/cur
4 ./user/tmp
260 ./user/.Sent
42032 ./user/.sent-mail
80 ./user/new
8 ./user/courierimaphieracl
28 ./user/.Trash
42496 ./user
4 ./user2/courierimapkeywords
28 ./user2/.Drafts
31276 ./user2/cur
4 ./user2/tmp
9440 ./user2/.Sent
20 ./user2/new
20 ./user2/courierimaphieracl
232 ./user2/.Trash
41092 ./user2

 

[cPanelNick]

Are you using a custom theme?

 

[cPanelNick]

I was able to replicate the problem after manually removing the maildirsize file.. checking into it now.

 

[cPanelNick]

What is the contents of homedir/.cpanel-datastore/diskusage_EMAIL?

 

[gflamerich]

diskusage_user\@domain.com
48889155772

diskusage_user2\@domain.com
9808260401

 

[pphillips]

Hi, we are running RELEASE, and do have a custom cpanel theme. Here are the contents of this particular users maildirsize file:

267386880S,0C
8178187 376
237432 1
6221 1
-243653 -2
6854 1
-6854 -1
20641 1
101425 1
7151 1
11840 1
4547 1
7174 1
346266 1
-482657 -5
15241 1
-15241 -1
7772 1
12103 1
47896 1
16362 1
15865 1
11844 1
16854 1
15565 1
7252 1
10254 1
1719 1
51473 1
11451 1
6144 1
-232554 -14
14633 1
-14633 -1
4862 1
21202 1
-21202 -1
18350 1
16415 1
18381 1
998153 1
-1051299 -4
5015 1
5345 1
3238 1
-8583 -2
1175 1
10804 1
11001 1
32625 1
8326 1
5248 1
31762 1
31714 1
20309 1
115928 1
4643 1
214035 1
19244 1
76492 1
18407 1
-554171 -11
5346 1
4780 1
1950 1
9231 1
40249 1
11985 1
7942 1
-62126 -4
3082 1
-3082 -1
30685 1
-30685 -1
22141 1
5258 1
4647 1
615 1
5170 1
5064 1
4514 1
7106 1
22081 1
12584 1
26159 1
17877 1
9736 1
95516 1
23771 1
23555 1
6416 1
21483 1
4909 1
21884 1
15597 1
25876 1
6913 1
3363 1
20410 1
5415 1
-283380 -13
15876 1
6469 1
12378 1
27987 1
4357 1
2481 1
5058 1
14664 1
22630 1
-83913 -8
21199 1
11993 1
-33192 -2
5914 1
-5914 -1
9500 1
6746 1
11958 1
-28204 -3
19584 1
2627 1
185278 1
37588 1
14378 1
3954 1
-259455 -5
10423 1
14600 1
18554 1
11865 1
20218 1
-75660 -5
17584 1
-17584 -1
21288 1
5547 1
3254 1
15334 1
54624 1
24624 1
10039 1
36464 1
3687 1
5221 1
-132850 -7
29384 1
32941 1
10529 1
5574 1
-72854 -3
13313 1
-13313 -1
6849 1
22127 1
-28976 -2
19737 1
5164 1
9642 1
33420 1
-43062 -2
8846 1
-8846 -1
5327 1
2856 1
8832 1
5090 1
-16778 -3
8041 1
4461 1
4103 1
51761 1
312998 1
-376903 -4
50616 1
-50616 -1
37468 1
5593 1
-37468 -1
5070 1
4607 1
5819 1
-10426 -2
26144 1
5125 1
8434 1
7372 1
-15806 -2
2352 1
5677 1
23877 1
5819718 1
15848 1
-5861795 -4
5355 1
53661 1
-53661 -1
2125 1
-2125 -1
20749 1
-20749 -1
9358 1
11558 1
8355 1
-29271 -3
3545 1
31191 1
-34736 -2
5348 1
29386 1
19752 1
5598 1
5597 1
5047 1
23775 1
4921 1
19986 1
39235 1
11046 1
14276 1
3992 1
5224 1
20597 1
12391 1
20705 1
16162 1
10782 1
86490 1
8336 1
7259 1
13356 1
14855 1
3116 1
-257901 -13
3812 1
-3812 -1
8543 1
476472 1
23519 1
34625 1
-543159 -4
12387 1
18624 1
19667 1
6537 1
6539 1
43792 1

A DU on this users entire directory /home/USER/mail/DOMAIN/SUBUSER/ shows 9.6MB usage currently.

 

[iTalkHost]

Same problem here

Using current, X theme.

Its no surprise, just another cpanel bug (1 of 1700 bugs listed in bugzilla).

In othe words, just another day with garbage software

:D

 

[Alterego]

I've been tracking a ticket on this for 24 hours, but nothing fixed, yet. Tried moving from Release to Current, but didn't make a bit of difference. It's a fairly recent bug, as these quotas were fine last week.

 

[MediaServe]

I'm experiencing the same problem, fwiw. This is pretty serious, I hope CPanel gets this fixed soon, as users are complaining of being unable to receive emails as a result.

 

[ExtremeIS]

I logged a ticket about this with cpanel earlier today however I've heard nothing back yet.

Multiple accounts on the server are showing crazy usage such as over 15Gb on a mailbox that only has a quota of 75Mb.

It only affects some accounts and I haven't been able to find why yet.

 

[web12]

ok, seeing this on a server also.

Any indications if there is a fix yet?

 

[xprt5]

Remove the "maildirsize" file from each email users directory in

/home/username/mail/domain.com/user/maildirsize

Then login cPanel again or refresh the page and it should restore the quota to the correct size. Do the same for any Accounts having this issue.

 

[xprt5]

That will certainly resolve it right now.

What remains to be seen is if this occurs again or was a one time issue. Then we can determine if its a bug or not and possibly look into what caused it.

 

[web12]

Can I remove it for all accounts on the server?

 

[MediaServe]

Remove the "maildirsize" file from each email users directory in

/home/username/mail/domain.com/user/maildirsize

Then login cPanel again or refresh the page and it should restore the quota to the correct size. Do the same for any Accounts having this issue.

I tried this yesterday, but it seems that as soon as an affected mailbox receives an incoming email, the quota goes back to some crazy huge value.

 

[MediaServe]

Can I remove it for all accounts on the server?

find /home/*/mail/ -name maildirsize | xargs rm -f

However, I don't think removing the maildirsize file solves anything.

 

[MediaServe]

I take that back, I may be wrong about removing maildirsize not helping.

This morning I tested again, and it appears to work. However, I did delete both the maildirsize file and /home/<user>/.cpanel-datastore/diskusage_<email user>.

So, for anyone who wants to clear all of those files:

find /home/*/.cpanel-datastore/ -name "diskusage_*" | xargs rm -f
find /home/*/mail/ -name maildirsize | xargs rm -f

 

[MediaServe]

And back I am with another retraction. It does not work, the mailbox will soon go wacky again. I removed the two files for a particular account, send the mailbox an email, didn't see anything change in the quota, and thought I had a solution, but after my last post, I refreshed the disk usage in cpanel and the mailbox jumped from 64.14MB usage back up to 39591.48MB.