Mail Quotas Way Off

[cpanelinfoseeker]

Seems to be fixed avter upgrading to 10.9.0-R47 .

Ron

 

[mrcbrown]

First thing in pushing an update:

Updating /scripts ...
Sync Source: http://httpupdate.cpanel.net/RELEASE/scripts
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/.cpanelsync.lock (0)[email protected]
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/.cpanelsync.bz2 (0)[email protected]%...60%...90%...100%......Done
Fetching http://httpupdate.cpanel.net/cpanelsync/RELEASE/scripts/generate_maildirsize.bz2 (0)[email protected]%......Done
Got file ./generate_maildirsize ok (md5 matches)

Very Good. Still updating now, report back more when it's done.

 

[mrcbrown]

Trouble accounts now seem clear and happy - well done. Update folks, and enjoy the bliss (I need sleep)

 

[ExtremeIS]

This fix seems to be working however I am still seeing some very abnormal usage sizes like before. I'll have to wait and see if this is really fixed.

 

[Infopro]

Just checked and have some accounts way over quota on mailbox here still as well. WHM 10.8.0 cPanel 10.9.0-C46

 

[pphillips]

Fix seemed to work for me, didnt check every account - but didnt find any with way-off quotas.

 

[Infopro]

removing maildirsize on the affected accounts brought the size back to norm.

 

[ExtremeIS]

Yes, seems to be fixed after removing all of the maildirsize files, once new ones are created size is showing correct for all mailboxes.

 

[nettigritty]

Seems to only resolve the issue temporarily. Once new mails start coming in, it adds usage but does not reduce usage after those mails are downloaded or deleted. Facing this with Release 10.9.0-R57. is there a permanent fix?

 

[Snowman30]

ive got all our servers on S58 and its still an issue across all our server son random sites and email accounts

Ive done a forced upcp on each server to ensure the patches were applied but still no joy

anyone else still having this issue?

 

[web12]

Yep, just had a ticket from a client complaining of email quotas wrong, and sure enough they are.

Checked back on my original server having this problem and again the problem is there too.

Perhaps not to the extent it was before... previously usage had been listed up in the 1000+mb amounts, where as now it only seems to be a few mb out at worst, but still this is enough to take accounts over quota in some circumstances.

My ticket with cpanel has been re-opened.

 

[xprt5]

Did you remove the maildirsize files from all the accounts?

It may report incorrect usage until you remove the old maildirsize file then login cPanel again to refresh the data.

 

[web12]

yep, they were all removed after the fix last week.

 

[Spokuz]

Same bug here

WHM 10.8.0 cPanel 10.9.0-S58
CentOS 4.4 i686 - WHM X v3.1.0

We already run upcp --force, fixquotas, erased maildirsize

but the problem continues.


No fix for this?

 

[web12]

Cpanel wrote to me this morning asking me to try

/scripts/generate_maildirsize --force --allaccounts

Whilst it appears to work immediately (as does removing the maildirsize file) it seems the problem comes back on some accounts later on in the day.

Im still trying to figure out whats different about the accounts its affecting.

 

[Spokuz]

/scripts/generate_maildirsize --force --allaccounts

We did that and it corrected the issue, but we just need to send another email to the user account, then erase it, and the problem returns.

Some clients are getting mad with us!

 

[cpanelinfoseeker]

Would it be a good idea to run
/scripts/generate_maildirsize --force --allaccounts
as a cron every 6 hours or so until there is a real solution?

Any disadvantage to doing this?

Thanks,
Ron

 

[web12]

Despite this being an ongoing issue, I am surprised to see only 4 people have voted for this bug. http://bugzilla.cpanel.net/show_bug.cgi?id=4704

If this is happening to you, vote!

 

[Spokuz]

The problem continues and no one from cpanel replies?

 

[xprt5]

Bug report is open and the Developers are aware of this ongoing issue.

A fix should be reported soon.

Your patience is greatly appreciated.