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Mail received sometimes and sometimes not

Discussion in 'E-mail Discussions' started by jammu1317, Sep 1, 2014.

  1. jammu1317

    jammu1317 Member

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    Hello to Cpanel forum members,

    I had one bizarre problem with my email that is I didn't received emails from some people some times and some time I received from same people. :confused::confused:
    This thing makes me very confuse because i missed many important mails and also there is misunderstanding creates between me and that person.
    He/She thinks they had sent mail and I had received but in actual I didn't receive :(
    I couldn't figure out what to do and how to find this problem?

    This is the most recent case

    WHM »Email »Mail Delivery Reports shows that I had received email
    Event: success
    Result: Message accepted


    The main Exim Log also showing something like this. Please help me guys.
     
  2. OlivierSc

    OlivierSc Registered

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    Re: Mail received sometimes and sometimes not !!

    Hello cPanel's,
    I have exactly the same issue as described by jammu1317.
    Did someone find a solution?
    Thanks
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Please search for the message using the "exigrep" utility. EX:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Does it show up as delivered successfully? Note that you must have root access to use this command. You must contact your hosting provider for assistance if you do not have root access.

    Thank you.
     
  4. jammu1317

    jammu1317 Member

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    Hello Michael,
    thanks for reply and this command,
    Yes I have the root access and as written above I had checked in WHM, also downloaded the file exim_mainlog and opened it in Notepad++ and searched that email and lastly I had used this command also and found in all case it same.
    R=virtual_user T=virtual_userdelivery
    Completed


    The only one thing is different in some mails I have message "mail accepted for delivery" and in some mails I have "Warning: "SpamAssassin as popgrp detected message as NOT spam (-1.2)"

    On the mails I have Warning they didn't have message mail accepted so is the SpamAssassin creating problem?
    Should I disable it from Cpanel? But it's marking message as NOT Spam then it should be deliver right?

    It's making me very confused :confused::confused:

    Please Guide me Michael.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.
     
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