Mail refused for blacklist from the address

polojuni

Member
Sep 19, 2018
6
0
1
Cameroon
cPanel Access Level
Root Administrator
Hello. I have a cpanel in which I created the email addresses. At the beginning, all email addresses worked very well but since this morning, an address displays an error when I try to send emails. other e-mail addresses do not have this problem. Here is the error I receive when I try to send an email
SMTP error: [550] Mail refused for blacklist from the address via SMTP Auth (from address:
[email protected] IP: 127.0.0.1 AuthentifiedID:
[email protected] Account owner: recodh)
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Here is the error I receive when I try to send an email
SMTP error: [550] Mail refused for blacklist from the address via SMTP Auth (from address:
[email protected] IP: 127.0.0.1 AuthentifiedID:
[email protected] Account owner: recodh)
Hello @polojuni,

Can you let us know the output from /var/log/exim_mainlog when this happens? For example, you can run the following command and provide us with the output from the most recent message transaction:

Code:
exigrep [email protected] /var/log/exim_mainlog
Thank you.
 

polojuni

Member
Sep 19, 2018
6
0
1
Cameroon
cPanel Access Level
Root Administrator
Hi. I'm going down for the big delay to answer your message. I had some problems with my hosting. Thank you for your reply. I executed the command
exigrep [email protected] /var/log/exim_mainlog
but I received this error
-bash: exigrep: command not found
I went to the directory /var/log but this directory is empty it contains no file
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello @polojuni,

Are you logged in as the "root" user via SSH to the cPanel & WHM server when running that command?

Thank you.
 

polojuni

Member
Sep 19, 2018
6
0
1
Cameroon
cPanel Access Level
Root Administrator
Hi. Thank you very much for your reply. I do not think I have root access because I do not work on a dedicated server.Please is it possible to have root access by working on a shared server? Is there a way to solve my problem without having root access?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello @polojuni,

You'll need to contact your web hosting provider for assistance with this issue if you do not have root access.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,218
463
Hello @polojuni,

If you've only purchased a shared hosting plan from a hosting provider, then root access is not generally offered because it would give you access to every other account on the shared server.

Thank you.