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Mail sent from webmail (configured in Outlook) always delivered in spam folder

Discussion in 'E-mail Discussion' started by tgwebco, Dec 7, 2013.

  1. tgwebco

    tgwebco Registered

    Dec 7, 2013
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    Reseller Owner
    I have a client and have created a support email id from webmail. This email address is configured in ms outlook.

    When a mail is sent to any mail id including gmail, yahoo and other webmail ids, mail is delivered in 'Spam' folder instead of 'Inbox'

    Kindly help me to solve this issue.

    It's urgent

    Thanks in advance and regards

    Team TGWebCo
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    It's difficult to troubleshoot this type of issue if you do not have root access to the system. It's possibly related to a lack of a RDNS entry for the IP address used by Exim to send email. Or, it could be based on the email reputation of the server. Please contact your hosting provider for assistance with this issue.

    Thank you.
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