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Mail sent to /dev/null

Discussion in 'E-mail Discussion' started by Fbarajas, Mar 27, 2019.

  1. Fbarajas

    Fbarajas Well-Known Member

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    Hi!

    Some of one customers mail is directed to /dev/null although it's NOT marked as spam:

    2019-03-27 10:52:35 1h9Bn1-0004fw-6O H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 Warning: Message has been scanned: no virus or other harmful content was found
    2019-03-27 10:52:49 1h9Bn1-0004fw-6O H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 Warning: "SpamAssassin as lmtextil detected message as NOT spam (2.8)"
    2019-03-27 10:52:49 1h9Bn1-0004fw-6O <= hcpp2004@yahoo.com.mx H=sonic305-20.consmr.mail.gq1.yahoo.com [98.137.64.83]:33257 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=55826 id=841393614.10944113.1553705510970@mail.yahoo.com T="RV: Pedido Pagina Lanera Moderna" for emendieta@lmtextil.com
    2019-03-27 10:52:49 1h9Bn1-0004fw-6O => /dev/null <emendieta@lmtextil.com> R=central_filter T=**bypassed**
    2019-03-27 10:52:49 1h9Bn1-0004fw-6O Completed
    ----------------------------------------------------------------------------------
    2019-03-27 11:31:31 1h9COh-0007Jh-3l H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 Warning: Message has been scanned: no virus or other harmful content was found
    2019-03-27 11:31:42 1h9COh-0007Jh-3l H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 Warning: "SpamAssassin as lmtextil detected message as NOT spam (1.9)"
    2019-03-27 11:31:42 1h9COh-0007Jh-3l <= hcpp2004@yahoo.com.mx H=sonic302-22.consmr.mail.gq1.yahoo.com [98.137.68.148]:44007 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=50378 id=1041313275.10942824.1553707847685@mail.yahoo.com T="Fw: RV: Pedido Pagina Lanera Moderna" for lvargas@lmtextil.com
    2019-03-27 11:31:42 1h9COh-0007Jh-3l => /dev/null <lvargas@lmtextil.com> R=central_filter T=**bypassed**
    2019-03-27 11:31:42 1h9COh-0007Jh-3l Completed

    What can I do or check to fix it?

    Thanks!
     
  2. sparek-3

    sparek-3 Well-Known Member

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    Do they have any filters set up?
     
  3. Fbarajas

    Fbarajas Well-Known Member

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    Thanks to all of you, I found the problem, as you can see on this image:

    upload_2019-3-27_17-22-44.png
     

    Attached Files:

  4. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @Fbarajas

    There is absolutely a filter in place here, do you have global filters set up? Also, have you made any modifications to the exim system filter these filters would also show up similarly?
     
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  5. Fbarajas

    Fbarajas Well-Known Member

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    Thanks, @cPanelLauren, as you can see, I fixed it. Somehow, my user put a lesser threshold on the "auto-delete".
     
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