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Mail using SSL on GoDaddy

Discussion in 'E-mail Discussions' started by uncoke, Aug 3, 2015.

  1. uncoke

    uncoke Registered

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    Hello,

    I'm getting some trouble setting my mail client using the configs shown by cPanel.

    Basically I have created some mailbox using cPanel of my VPS and I have tryed using the suggested configs. The first one (using SSL, the recomanded config) not works, the second one (NO SSL, not recomanded) works well.

    NOT WORKS

    Secure SSL/TLS Settings (Recommended)
    Username: admin@mydomainxxx.com
    Password: Use the email account’s password.
    Incoming Server: ip-My-IP.secureserver.net
    • IMAP Port: 993
    • POP3 Port: 995
    Outgoing Server: ip-My-IP.secureserver.net
    • SMTP Port: 465
    Authentication is required for IMAP, POP3, and SMTP.

    WORKS

    Non-SSL Settings
    (NOT Recommended)
    Username: admin@mydomainxxx.com
    Password: Use the email account’s password.
    Incoming Server: mail.mydomainxxx.com
    • IMAP Port: 143
    • POP3 Port: 110
    Outgoing Server: mail.mydomainxxx.com
    • SMTP Port: 25
    Authentication is required for IMAP, POP3, and SMTP.

    I noticed:
    the MX record it just one: host @ points to @

    (sorry, the message was sent accidentally and i can't edit to add the last lines, so i type here...)


    I noticed:
    - the MX record it just one: host @ points to @
    - the nameservers is ns3/ns4.domaincontrol.com

    Have I to add new MX records to use the recomanded config ? Or have i to use a custom nameservers ?

    Can you help me ?

    thanks
     
    #1 uncoke, Aug 3, 2015
    Last edited by a moderator: Aug 4, 2015
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello :)

    It looks like your mail server SSL certificate name may not resolve to your server. Have you considered updating the hostname to something such as "server.domain-you-own.com" via "WHM Home » Networking Setup » Change Hostname" and then updating the service SSL certificates via "WHM Home » Service Configuration » Manage Service SSL Certificates"? Or, do you prefer to use GoDaddy itself for email hosting?

    Thank you.
     
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