Mail with attachments getting through ... sometimes.

Coryms

Registered
Mar 12, 2003
3
0
151
Hi all,

I've searched the forums and saw similar things, but nothing specifically like this. My client is accessing webmail via Microsoft Outlook. Emails with attachments are coming through sometimes, but not always. It doesn't seem to make a difference how big the files are. Some are small, and some are large.

What's happening is that outside vendors will send an email with an attachment. Sometimes they get through, and sometimes they don't. Payroll, for instance, is the same type of file everytime it's sent through. But sometimes it doesn't get there. The sender doesn't receive a response saying the email wasn't delivered, and my client doesn't know that an email was sent until they get a call saying, "Did you get it?" It's like it just sinks into this big, black hole.

Any ideas?

Best,

Ken E.
CCI
 

chirpy

Well-Known Member
Verifed Vendor
Jun 15, 2002
13,462
25
473
Go on, have a guess
You're probably going to have to trawl through the exim mainlog (/var/log/exim_mainlog on Linux) and search for the senders email address (or the recipients) and try and track the emails as they're processed.
 

Finkinstein

Well-Known Member
Mar 21, 2003
131
0
166
I am having this problem now, but the emails do not appear in the exim log at all!

I can send to two different servers, various attachements of various sizes and this server will not receive an email with attachments.

Anything plain text is fine however!?!
 

Finkinstein

Well-Known Member
Mar 21, 2003
131
0
166
Ok, this is what I am getting for any email with attachments. Any ideas? The only attachment I have had through was 0.5kb.

From the exim_mainlog

2006-11-30 21:52:42 1GptTA-0002Sd-Sw SMTP data timeout (message abandoned) on connection from (nz-out-0102.google.com) [64.233.162.225] F=<[email protected]>
2006-11-30 23:01:03 1GpuXK-0004pk-At SMTP data timeout (message abandoned) on connection from (wr-out-0506.google.com) [64.233.184.224] F=<[email protected]>
2006-11-30 23:41:57 1GpvGh-0006Si-JB SMTP data timeout (message abandoned) on connection from (nz-out-0102.google.com) [64.233.162.227] F=<[email protected]>
 

Finkinstein

Well-Known Member
Mar 21, 2003
131
0
166
I was getting smtp timeouts in the exim_mainlog/errorlog for any emails with attachments.

Tried all sorts of things to sort it out.

In the end I restarted the server and it worked fine.. :S