Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Mailbox compression & quotas

Discussion in 'E-mail Discussion' started by GrandAdmiral, Nov 4, 2017.

  1. GrandAdmiral

    GrandAdmiral Active Member

    Joined:
    May 21, 2014
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Hi

    We're currently in the process of converting all our client's mailboxes from maildir to mdbox. As part of this process I've enabled mailbox compression which has shaved about 20% off our server storage usage, very happy with that result!

    However, I'm a little confused about how this is reflected to the customer in terms of quota usage. Taking an educated guess, I'd say the storage savings are reflected on their cPanel disk usage but the mailbox quota is still calculated using the uncompressed size.

    Is that correct?
     
    #1 GrandAdmiral, Nov 4, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The compressed mails should be reflected in the email account's disk space usage (which is part of the overall account's disk space usage). However, note that the system will only compress recently created and delivered messages after enabling "Compress Messages". It does not compress all existing emails that have already been delivered.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Nov 6, 2017
  3. GrandAdmiral

    GrandAdmiral Active Member

    Joined:
    May 21, 2014
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I knew about that limitation so we've been converting from maildir to mdbox to overcome this. There's been a 20% reduction in total disk usage so compression is active, but the individual email account quotas don't seem to have changed to reflect this.

    For example I have one email account which on cPanel Webmail shows 6.97GB used, but when I tally up the backing files it shows 4.68GB usage.
     
    #3 GrandAdmiral, Nov 6, 2017
    Last edited by a moderator: Nov 7, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look?

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Nov 7, 2017
  5. GrandAdmiral

    GrandAdmiral Active Member

    Joined:
    May 21, 2014
    Messages:
    26
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Done, request ID 9013199
     
    #5 GrandAdmiral, Nov 8, 2017
  6. Hedloff

    Hedloff Well-Known Member

    Joined:
    Jun 7, 2004
    Messages:
    136
    Likes Received:
    4
    Trophy Points:
    168
    Location:
    Up north!
    cPanel Access Level:
    DataCenter Provider
    Did you find out the cause of this?
    We're looking at converting old servers from maildir to mdbox also. If we do so, old emails will not be compressed, only converted to mdbox?
    So we do not save any disk space?
     
    #6 Hedloff, Feb 27, 2018
  7. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, here's the relevant part of the response from one of our Technical Analysts in the support ticket:

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 cPanelMichael, Feb 27, 2018
  8. Hedloff

    Hedloff Well-Known Member

    Joined:
    Jun 7, 2004
    Messages:
    136
    Likes Received:
    4
    Trophy Points:
    168
    Location:
    Up north!
    cPanel Access Level:
    DataCenter Provider
    So it will be a gap between what is actually used?
    Not quite sure I understand the logic in that.
    So doing compression will save customer disk space, but it is not consistent and will show different on each email account? That will only cause customers asking about it....
     
    #8 Hedloff, Feb 27, 2018
  9. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    44,367
    Likes Received:
    1,857
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hi @Hedloff,

    Internal case CPANEL-17326 was implemented in cPanel & WHM version 70 to help reduce the confusion when customers check their disk usage in cPanel:

    Fixed case CPANEL-17326: Clarify meaning of “Email Accounts” in cPanel Disk Usage.

    The "Disk Usage" in cPanel will display the following note:

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #9 cPanelMichael, Feb 27, 2018
(You must log in or sign up to post here.)
Loading...
Similar Threads - Mailbox compression quotas
  1. mtindor

    Mailbox Compression and Maildir-->MDBox conversion

    mtindor, Mar 2, 2018, in forum: E-mail Discussion
    Replies:
    8
    Views:
    435
    cPanelMichael
    Jun 19, 2018
  2. orbPanel

    Mailbox compression

    orbPanel, Feb 24, 2017, in forum: E-mail Discussion
    Replies:
    1
    Views:
    619
    Infopro
    Feb 24, 2017
  3. ajmetz

    Horde not listing mailboxes from default account login

    ajmetz, Aug 10, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    83
    cPanelMichael
    Aug 13, 2018
  4. fusuyevo

    Mailbox is full

    fusuyevo, Jul 23, 2018, in forum: General Discussion
    Replies:
    1
    Views:
    68
    cPanelLauren
    Jul 23, 2018
  5. Maning

    Empty mailbox on specific dates

    Maning, Jul 23, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    54
    cPanelMichael
    Jul 23, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice