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Mailbox curruption error : Roundcube Mail - Cpanel - GoDaddy Hosting

Discussion in 'E-mail Discussions' started by itismeashishs, May 15, 2016.

  1. itismeashishs

    itismeashishs Registered

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    Hi All

    I have a domain hosted with GoDaddy, I am using webmail for more than 300 mailboxes on that domain.

    I am getting an error for past few days :

    "Unexpected condition from IMAP server, closed or corrupt connection to IMAP. Possible mailbox corruption"

    Since this is a hosted domain with Ultimate hosting, I do not have much control on server, can any one please guide, how to get this issue resolved.

    Its urgent and important. Any help in this regard will be highly appreciated.

    Thanks
    Ashish
     
  2. amdbuilder

    amdbuilder Member
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    If you haven't already you should contact your host. They will have the server access necessary to troubleshoot this issue.
     
  3. itismeashishs

    itismeashishs Registered

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    I have already contacted the provider, they are working on issue for last 5 days now. Can u please tell me a solution which can be done at my end.
     
  4. ssfred

    ssfred Well-Known Member

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    Analyzing the issue without the server access is bit difficult. If you are using "Dovecot" then there is high possibility for the error due to a corrupted index file. Index files are present in each mail boxes and it improves the mail accessibility. If you delete, it will auto generate during next login. So you may make try by renaming the file dovecot.index present in /home/username/mail/domain.com/<email account name>/ through cPanel file manager to something like dovecot.index.corrupted and re-login to the account.

    If it doesn't fix, then contact the hosting company.
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    This is a type of error message that is generally better handled by your web hosting provider. Were they able to address the issue?

    Thank you.
     
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