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Mailbox full Outlook problems

Discussion in 'E-mail Discussion' started by Edward Byrne, Jul 18, 2016.

  1. Edward Byrne

    Edward Byrne Member

    Nov 15, 2014
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    Harare, Zimbabwe, Zimbabwe
    cPanel Access Level:
    Website Owner
    Hi all
    Something I don't understand here. I have an email account set up on Outlook from Cpanel. I had some sending issues and error warning about mailbox quota. I went to Cpanel and checked the email account there and indeed the mailbox ix full. I raised the quota and got a message that it could take up to 4 hours to be effected. I still cannot send from the account but the 4 hours is not up yet - so hopefully it will return. Mail is coming in.

    What I don't understand is... I regularly send and receive from this email address - so what is sitting in that mailbox? If it's incoming, how can I retrieve it? Is it outgoing?

    Sorry to be so dumb, would love an explanation. My Thanks.
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    cPanel Access Level:
    Root Administrator

    A directory for each domain, subdomain, addon domain, and parked domain exists in the "/home/user/mail" directory. These directories include subdirectories for each email address associated with the domain. The following document explains how you can browse to a directory like this and determine where the disk space usage is coming from:

    How to manage your hard drive space

    Let us know if you have any questions.

    Thank you.
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