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Mailbox overquota block POP on outlook

Discussion in 'E-mail Discussion' started by macklus, Mar 4, 2009.

  1. macklus

    macklus Active Member

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    Hi all:
    One of my coustomers have a extrange problem. He has a 15mb mail and pop3 account, who uses to get overquota.
    Problem is that when the account is overquota, he can download ( and erase ) any mail form outlook client, so he can´t clean their mailbox, and get below quota again.

    Anyone have same problem ?

    thanks in advance.
     
    #1 macklus, Mar 4, 2009
  2. Silver_2000

    Silver_2000 Well-Known Member

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    he should be able to login to the web interface and clean up emails
     
    #2 Silver_2000, Mar 4, 2009
  3. macklus

    macklus Active Member

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    Silver_2000:
    Yes, he can do that on webmail, but problem is that he cann't use that.
    As I understood, if your mailbox is full, you cann't get new email, but ( once your mailbox is full ), when you connect throught POP3, you delete email, so mailbox get on quota again.
    Problem here is the lock of POP3 use if mailbox is full. I cann't think in a good reason to do that.

    Thanks in advance
     
    #3 macklus, Mar 9, 2009
  4. cPanelKenneth

    cPanelKenneth cPanel Development Staff Member

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    Which mailserver are you using? Courier or Dovecot? What is your full cPanel version number?
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelKenneth, Mar 9, 2009
  5. macklus

    macklus Active Member

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    Mailserver: dovecot
    cPanel 11.24.4-C34437 - WHM 11.24.2 - X 3.9

    Thanks in advance
     
    #5 macklus, Mar 10, 2009
  6. crazyaboutlinux

    crazyaboutlinux Well-Known Member

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    how to check mail server ??
     
    #6 crazyaboutlinux, Mar 12, 2009
  7. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You can see which mail server software you are using by going to WHM -> Service Configuration -> Mailserver Selection. The option that you see selected is the mail server you are currently using.
     
    #7 cPanelDavidG, Mar 12, 2009
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