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mailing list without sending MESSAGE

Discussion in 'E-mail Discussions' started by aleroel, Oct 19, 2010.

  1. aleroel

    aleroel Member

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    I create a mailing list and the subscribers do not receive the messages, what should I do?

    I use cpanel 11.

    example: eu@meudominio.com and has 5 people enrolled, but no one gets

    Help pls
     
  2. cPanelJared

    cPanelJared Technical Analyst
    Staff Member

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    Make sure Mailman is running

    As root, run the ps command and grep for mailman. You should see results like this:

    Code:
    # ps aux|grep -i mailman
    mailman   1078  0.0  0.4  10648  4340 ?        Ss   Oct12   0:00 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl -s start
    mailman   1084  0.0  0.5  10356  6044 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s
    mailman   1085  0.0  0.5  10364  6044 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s
    mailman   1086  0.0  0.5  10364  6044 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s
    mailman   1087  0.0  0.5  10424  6044 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s
    mailman   1088  0.0  0.5  10364  6072 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s
    mailman   1089  0.0  0.5  10384  6108 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s
    mailman   1090  0.0  0.5  10384  6036 ?        S    Oct12   0:01 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s
    mailman   1091  0.0  0.5  10384  6036 ?        S    Oct12   0:00 /usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s
    root     11056  0.0  0.0   4008   668 pts/0    R+   12:35   0:00 grep -i mailman
    If Mailman is not running, start it, and then check again:

    Code:
    # /usr/local/cpanel/etc/init/startmailman 
    Starting Mailman's master qrunner.
    If this does not help, I recommend submitting a ticket, because there are several reasons why a mailing list may not work, and it can be difficult to find the exact reason without direct access to the server.
     
  3. aleroel

    aleroel Member

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    Would you explain how doing a step by step? For beginner and I do not know very well the system.
    Thanks
     
  4. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
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    Twitter:
    Do you know if you're able to access the server via "root" (i.e., Administrator) access? This is where your login username is "root" (without quotes). If you can login to WebHost Manager (WHM) using "root" as a username that may be a good indicator if you can or should be able to login via a command-line interface (CLI) method such as Secure Shell (SSH).

    A URL like one of the following can be used to test WHM access; in these examples replace "$server" with either your domain name or the server IP address:
    Code:
    http://$server/whm
    http://$server:2086/
    https://$server:2087/
    If you can successfully access WHM via root, then I would try proceeding further; however, if this does not work, then I would escalate the issue to your upstream data center or server hosting provider to request further assistance.

    If connecting from a Windows-based workstation or computer, I would consider using PuTTY to connect via SSH: PuTTY: a free telnet/ssh client

    Another tool that might help, also for Windows, is WinSCP; this can be used to connect via SFTP and easily open PuTTY sessions for command-line SSH access: WinSCP :: Free SFTP and FTP client for Windows
     
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