Mailman not started after reboot

[nicklas]

Hi,

I discovered that the mailman is not started after a server reboot, how to fix this?

Thanks.

 

[cPanelDon]

Hi,

I discovered that the mailman is not started after a server reboot, how to fix this?

Thanks.

What is your full cPanel version number? Please use the following command to obtain this information:

# cat /usr/local/cpanel/version && echo

Does your mailman installation have any active lists setup for cPanel accounts? Please use the following command to determine this information:

# find /usr/local/cpanel/3rdparty/mailman/lists -maxdepth 1 -mindepth 1 ! -name "mailman" | wc -l

The above command will display a count for the number of mailman lists other than the stock-default test list named "mailman"; to see the output without a count, you may use the following command:

# find /usr/local/cpanel/3rdparty/mailman/lists -maxdepth 1 -mindepth 1 ! -name "mailman"

 

[nicklas]

11.25.0-RELEASE_46156

find /usr/local/cpanel/3rdparty/mailman/lists -maxdepth 1 -mindepth 1 ! -name "mailman" | wc -l

Output is 7

Because of the privacy for the account i can tell you that it shows the exact amount of lists (7) with path and name for this user account, thank you.

It works fine when i manual start the mailman, but because i had to reboot once the mailman stopped working and customer contacted me about this.

Kind regards,

 

[cPanelDon]

11.25.0-RELEASE_46156

find /usr/local/cpanel/3rdparty/mailman/lists -maxdepth 1 -mindepth 1 ! -name "mailman" | wc -l

Output is 7

Because of the privacy for the account i can tell you that it shows the exact amount of lists (7) with path and name for this user account, thank you.

It works fine when i manual start the mailman, but because i had to reboot once the mailman stopped working and customer contacted me about this.

Kind regards,

Thank you for the information. What command is being used to start or restart mailman? Are you using "mailmanctl" or a different script?

Any one of the following commands will stop Mailman:

# /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl -s stop
# /usr/local/cpanel/etc/init/stopmailman
# /scripts/restartsrv_mailman --stop

Conversely, any one of the following commands will start Mailman:

# /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl -s start
# /usr/local/cpanel/etc/init/startmailman
# /scripts/restartsrv_mailman

You may use the following command to check the status of Mailman, before and after stopping or starting:

# /scripts/restartsrv_mailman --status

Please let us know the output from the following commands, entered one-at-a-time in the order listed:

# stat /etc/mailmandisable
# /scripts/restartsrv_mailman --status
# /usr/local/cpanel/etc/init/stopmailman
# /usr/local/cpanel/etc/init/startmailman
# /scripts/restartsrv_mailman --status
# /scripts/restartsrv_mailman --stop
# /scripts/restartsrv_mailman
# /scripts/restartsrv_mailman --status

I'm looking to know if there are any errors when Mailman is stopped and started as seen above.

 

[nicklas]

Thanks, I use the following commands to check status and start it.

#ps auxfw |grep mailman
#/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl start

Here is the output in the order you wanted it, hope you can find out how to get the mailman keep running on my server even after a reboot

Kind regards,

[email protected] [~]# stat /etc/mailmandisable
stat: cannot stat `/etc/mailmandisable': No such file or directory
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl start) running as mailman with PID 21894
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 21895
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 21896
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 21897
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 21898
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 21899
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 21900
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 21901
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 21902
[email protected] [~]# /usr/local/cpanel/etc/init/stopmailman
Shutting down Mailman's master qrunner
mailmanctl: no process killed
[email protected] [~]# /usr/local/cpanel/etc/init/startmailman
Starting Mailman's master qrunner.
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl -s start) running as mailman with PID 7580
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 7585
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 7586
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 7587
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 7588
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 7589
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 7590
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 7591
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 7592
[email protected] [~]# /scripts/restartsrv_mailman --stop
[email protected] [~]# /scripts/restartsrv_mailman
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl --stale-lock-cleanup start) running as mailman with PID 7918
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 7921
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 7922
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 7923
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 7924
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 7925
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 7926
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 7927
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 7928
[email protected] [~]#

 

[cPanelDon]

Thanks, I use the following commands to check status and start it.

#ps auxfw |grep mailman
#/usr/local/cpanel/3rdparty/mailman/bin/mailmanctl start

Here is the output in the order you wanted it, hope you can find out how to get the mailman keep running on my server even after a reboot

Kind regards,

[email protected] [~]# stat /etc/mailmandisable
stat: cannot stat `/etc/mailmandisable': No such file or directory
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl start) running as mailman with PID 21894
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 21895
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 21896
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 21897
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 21898
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 21899
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 21900
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 21901
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 21902
[email protected] [~]# /usr/local/cpanel/etc/init/stopmailman
Shutting down Mailman's master qrunner
mailmanctl: no process killed
[email protected] [~]# /usr/local/cpanel/etc/init/startmailman
Starting Mailman's master qrunner.
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl -s start) running as mailman with PID 7580
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 7585
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 7586
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 7587
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 7588
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 7589
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 7590
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 7591
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 7592
[email protected] [~]# /scripts/restartsrv_mailman --stop
[email protected] [~]# /scripts/restartsrv_mailman
[email protected] [~]# /scripts/restartsrv_mailman --status
mailmanctl (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/mailmanctl --stale-lock-cleanup start) running as mailman with PID 7918
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=ArchRunner:0:1 -s) running as mailman with PID 7921
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=BounceRunner:0:1 -s) running as mailman with PID 7922
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=CommandRunner:0:1 -s) running as mailman with PID 7923
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=IncomingRunner:0:1 -s) running as mailman with PID 7924
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=NewsRunner:0:1 -s) running as mailman with PID 7925
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=OutgoingRunner:0:1 -s) running as mailman with PID 7926
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=VirginRunner:0:1 -s) running as mailman with PID 7927
3rdparty/mailman/bin/qrunner (/usr/local/cpanel/3rdparty/bin/python /usr/local/cpanel/3rdparty/mailman/bin/qrunner --runner=RetryRunner:0:1 -s) running as mailman with PID 7928
[email protected] [~]#

Thank you for the verbose information; that is greatly appreciated. I do not see an immediate indication of any problem based on the provided output.

If the difficulty is persistently occurring, where mailman is not automatically starting after each time the system is power-cycled, I recommend submitting a support request so that we may assist with more thorough, in-depth investigation that is only possible via direct root SSH access. You may submit a complimentary support request directly to cPanel or you may submit a ticket through your cPanel license provider, which might be your data center, who can ensure your request receives higher priority.