mailman shell commands not working

Customer with a regular shell tries to run "sync_members" command for mailman, but fails.

Server has mod-ruid, virtfs, although customer has regular shell enabled.

Code:

Traceback (most recent call last):
  File "/usr/local/cpanel/3rdparty/mailman/bin/list_lists", line 130, in <module>
    main()
  File "/usr/local/cpanel/3rdparty/mailman/bin/list_lists", line 100, in main
    mlist = MailList.MailList(n, lock=0)
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 130, in __init__
    self.Load()
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 668, in Load
    dict, e = self.__load(file)
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 633, in __load
    fp = open(dbfile)

IOError: [Errno 13] Permission denied: '/usr/local/cpanel/3rdparty/mailman/lists/foreldre_domain.no/config.pck'

And when I try to run the sync_members command I get the following errors:

vadsosv@domain.no [~]#  /usr/local/cpanel/3rdparty/mailman/bin/sync_members -f ./test.txt trenere_domain.no
Ignore  :
Traceback (most recent call last):
  File "/usr/local/cpanel/3rdparty/mailman/bin/sync_members", line 296, in <module>
    main()
  File "/usr/local/cpanel/3rdparty/mailman/bin/sync_members", line 220, in main
    mlist = MailList.MailList(listname)
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 128, in __init__
    self.Lock()
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/MailList.py", line 161, in Lock
    self.__lock.lock(timeout)
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 243, in lock
    self.__write()
  File "/usr/local/cpanel/3rdparty/mailman/Mailman/LockFile.py", line 422, in __write
    fp = open(self.__tmpfname, 'w')

IOError: [Errno 13] Permission denied: '/usr/local/cpanel/3rdparty/mailman/locks/trenere_domain.no.lock.web9.domain.guru.24580.0'

When I check these files - I can confirm that permissions are set, so he can not access them. Should in general regular users have access to these files and be able to write? Are there any workarounds?

 

Support ticket ID 5786733