Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Mails from account on server rejected. Does anybody know a fix for this?

Discussion in 'E-mail Discussion' started by pingo, Aug 2, 2003.

  1. pingo

    pingo Well-Known Member

    Joined:
    Nov 16, 2002
    Messages:
    428
    Likes Received:
    0
    Trophy Points:
    166
    I have a client who has an email with a major mail service company in Russia. When he sends mails to his mail account with them from his account at our server it is rejected. The Russian mail company says that

    we must correct error in reverse zone and
    stop calling xx.xxx.xx.xxx root server of the internet.

    $ host xx.xxx.xx.xxx
    127.79.241.64.IN-ADDR.ARPA domain name pointer

    The reason their server are rejecting the mails should thus be bad "Received" headers.

    I have had support techs look into this issue for nearly two weeks now but noone have so far found a solution to the problem.

    Does anybody here know how to fix this problem? - He uses the same email address from that Russian company at his help desk account and mails from the help desk to his external email address are not rejected (the help desk is on another server which I unfortunately do not have root access to).

    Thanks
    John

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #1 pingo, Aug 2, 2003
  2. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    4
    Trophy Points:
    343
    Location:
    ON, Canada
    Tell your provider to try this:
    route del -net ###.###.###.#/22 eth0

    They should know what it does and what IP to use.

    I'm not sure what it does. All I know is I've had problems with sending and receiving email between addresses at the same NOC and that's what my provider did. They said it's a small bug in cpanel that causes it. Twice now in the last year or so, after a cp upgrade, I ran into that problem. Both times they issued that command and all was well again.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 PWSowner, Aug 2, 2003
  3. pingo

    pingo Well-Known Member

    Joined:
    Nov 16, 2002
    Messages:
    428
    Likes Received:
    0
    Trophy Points:
    166
    Thanks squirrel - it's my own server. Did you mean the NOC with 'provider'? - or should I try executing this command myself via SSH?

    John

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #3 pingo, Aug 2, 2003
  4. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    4
    Trophy Points:
    343
    Location:
    ON, Canada
    If you know what that command does and what IP is supposed to be there, you can run it yourself. Otherwise just ask your server provider to do it. My provider said I can do it myself next time, but I know that number isn't my sites or servers IP. I think it's the routing IP or something like that. :eek:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 PWSowner, Aug 2, 2003
  5. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    4
    Trophy Points:
    343
    Location:
    ON, Canada
    A man route tells me it's to deal with the routing table. I found out something new. :D ;)
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 PWSowner, Aug 2, 2003
  6. pingo

    pingo Well-Known Member

    Joined:
    Nov 16, 2002
    Messages:
    428
    Likes Received:
    0
    Trophy Points:
    166
    Ok, I'll ask the NOC to do it. Thanks for helping :)

    John

    cPanel.net Support Ticket Number:
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #6 pingo, Aug 2, 2003
  7. PWSowner

    PWSowner Well-Known Member

    Joined:
    Nov 10, 2001
    Messages:
    2,948
    Likes Received:
    4
    Trophy Points:
    343
    Location:
    ON, Canada
    Hope it does the trick. You problem sounds a lot like mine was. Good luck.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #7 PWSowner, Aug 2, 2003
(You must log in or sign up to post here.)
Loading...
Similar Threads - Mails account server
  1. edmondteng

    Forwarding emails to multiple accounts question

    edmondteng, May 21, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    154
    cPanelLauren
    May 24, 2018
  2. inteldigital

    emails to non existent account still coming through

    inteldigital, May 20, 2018, in forum: E-mail Discussion
    Replies:
    7
    Views:
    82
    inteldigital
    May 21, 2018
  3. ally1

    Limit Max Incoming e-mails per account?

    ally1, Apr 19, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    102
    cPanelMichael
    Apr 19, 2018
  4. webalfa

    Find accounts that have hit hourly emails limit?

    webalfa, Apr 18, 2018, in forum: E-mail Discussion
    Replies:
    2
    Views:
    126
    cPanelLauren
    Apr 18, 2018
  5. hrmaker

    Forward all e-mails to another account

    hrmaker, Mar 14, 2018, in forum: General Discussion
    Replies:
    3
    Views:
    80
    cPanelMichael
    Mar 14, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice