I have a client who has an email with a major mail service company in Russia. When he sends mails to his mail account with them from his account at our server it is rejected. The Russian mail company says that
we must correct error in reverse zone and
stop calling xx.xxx.xx.xxx root server of the internet.
$ host xx.xxx.xx.xxx
127.79.241.64.IN-ADDR.ARPA domain name pointer
The reason their server are rejecting the mails should thus be bad "Received" headers.
I have had support techs look into this issue for nearly two weeks now but noone have so far found a solution to the problem.
Does anybody here know how to fix this problem? - He uses the same email address from that Russian company at his help desk account and mails from the help desk to his external email address are not rejected (the help desk is on another server which I unfortunately do not have root access to).
Thanks
John
cPanel.net Support Ticket Number:
we must correct error in reverse zone and
stop calling xx.xxx.xx.xxx root server of the internet.
$ host xx.xxx.xx.xxx
127.79.241.64.IN-ADDR.ARPA domain name pointer
The reason their server are rejecting the mails should thus be bad "Received" headers.
I have had support techs look into this issue for nearly two weeks now but noone have so far found a solution to the problem.
Does anybody here know how to fix this problem? - He uses the same email address from that Russian company at his help desk account and mails from the help desk to his external email address are not rejected (the help desk is on another server which I unfortunately do not have root access to).
Thanks
John
cPanel.net Support Ticket Number: