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Mails from root stay in mail queue

Discussion in 'E-mail Discussion' started by starofnight, Dec 23, 2018.

  1. starofnight

    starofnight Member

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    Hello
    I set an email address in System Mail Preferences to forward emails from root to this address, but still email stay in the server mail queue. Please help in this issue cause I have loads of them.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist Staff Member

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    Twitter:
    Are you forwarding to a gmail account by chance? You might be blocked on that end. If the server is not setup properly, gmail will block mail from your server like this.
     
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  3. starofnight

    starofnight Member

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    Thanks for your reply
    I tested it with a gmail account and I receive emails in my gmail account but the problem is that emails stay in the queue even after delivering in forwarded address.
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello @starofnight,

    Can you let us know the output when clicking on "Force Delivery Of This Message" in WHM >> Mail Queue Manager? Ensure to paste the output in CODE tags and replace any real domain names and IP addresses with examples.

    Thank you.
     
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  5. starofnight

    starofnight Member

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    Code:
    cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1gc3Yi-0006Je-Fk
    delivering 1gc3Yi-0006Je-Fk
    LOG: MAIN
      Sender identification U=mailnull D=-system- S=mailnull
    Connecting to forwardedemail@example [forwarded IP address]:25 ... connected
      SMTP<< 220 forwardeddomain.example ESMTP Exim 4.90 Wed, 26 Dec 2018 10:57:39 +0330
      SMTP>> EHLO servername.example
      SMTP<< 250-forwardeddomain.example Hello servername.example [server IP]
             250-SIZE 52428800
             250-8BITMIME
             250-PIPELINING
             250-AUTH PLAIN LOGIN
             250-STARTTLS
             250 HELP
      SMTP>> STARTTLS
      SMTP<< 220 TLS go ahead
    LOG: MAIN
      [forwarded IP address] SSL verify error: depth=0 error=self signed certificate cert=/C=GB/ST=Someprovince/L=Sometown/O=none/OU=none/CN=localhost/emailAddress=webaster@localhost
    LOG: MAIN
      [forwarded IP address] SSL verify error: certificate name mismatch: DN="/C=GB/ST=Someprovince/L=Sometown/O=none/OU=none/CN=localhost/emailAddress=webaster@localhost" H="forwardeddomain.example"
      SMTP>> EHLO servername.example
      SMTP<< 250-forwardeddomain.example Hello servername.example [server IP]
             250-SIZE 52428800
             250-8BITMIME
             250-PIPELINING
             250-AUTH PLAIN LOGIN
             250 HELP
      SMTP>> MAIL FROM:<> SIZE=3594
      SMTP>> RCPT TO:<forwardedemail@example>
      SMTP>> DATA
      SMTP<< 452 Space shortage, please try later
      SMTP<< 503 sender not yet given
      SMTP<< 503-All RCPT commands were rejected with this error:
             503-503 sender not yet given
             503 Valid RCPT command must precede DATA
    LOG: MAIN
      H=forwardeddomain.example [forwarded IP address]: SMTP error from remote mail server after pipelined MAIL FROM:<> SIZE=3594: 452 Space shortage, please try later
      SMTP>> QUIT
      SMTP(close)>>
    LOG: MAIN
      == forwardedemail@example <root@servername.example> R=dkim_lookuphost T=dkim_remote_smtp defer (-45) H=forwardeddomain.example [forwarded IP address]: SMTP error from remote mail server after pipelined MAIL FROM:<> SIZE=3594: 452 Space shortage, please try later
    
    I have this message, I think the problem is lack of enough space in the forwarded email account.
     
  6. dalem

    dalem Well-Known Member PartnerNOC

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    that is correct
    "452 Space shortage, please try later"
     
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  7. starofnight

    starofnight Member

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    Thanks for your reply
    I also have another log as below
    Code:
    LOG: MAIN
      cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1gcVRg-0003ma-B8
    delivering 1gcVRg-0003ma-B8
    LOG: MAIN
      Sender identification U=root D=-system- S=root
    Connecting to forwarded_domain [forwarded IP]:25 ... connected
      SMTP<< 220 forwarded_domain ESMTP Exim 4.90 Sat, 29 Dec 2018 09:08:26 +0330
      SMTP>> EHLO servername
      SMTP<< 250-forwarded_domain Hello servername [server IP]
             250-SIZE 52428800
             250-8BITMIME
             250-PIPELINING
             250-AUTH PLAIN LOGIN
             250-STARTTLS
             250 HELP
      SMTP>> STARTTLS
      SMTP<< 220 TLS go ahead
    LOG: MAIN
      [forwarded IP] SSL verify error: depth=0 error=self signed certificate cert=/C=GB/ST=Someprovince/L=Sometown/O=none/OU=none/CN=localhost/emailAddress=webaster@localhost
    LOG: MAIN
      [forwarded IP] SSL verify error: certificate name mismatch: DN="/C=GB/ST=Someprovince/L=Sometown/O=none/OU=none/CN=localhost/emailAddress=webaster@localhost" H="forwarded_domain"
      SMTP>> EHLO servername
      SMTP<< 250-forwarded_domain Hello servername [server IP]
             250-SIZE 52428800
             250-8BITMIME
             250-PIPELINING
             250-AUTH PLAIN LOGIN
             250 HELP
      SMTP>> MAIL FROM:<root@servername> SIZE=1763
      SMTP>> RCPT TO:<forwarded email address>
      SMTP>> DATA
      SMTP<< 421 Unexpected failure, please try later
      SMTP<< 421 Unexpected failure, please try later
      SMTP<< 421 Unexpected failure, please try later
    LOG: MAIN
      H=forwarded_domain [Forwarded IP address]: SMTP error from remote mail server after pipelined MAIL FROM:<root@servername> SIZE=1763: 421 Unexpected failure, please try later
      SMTP>> QUIT
      SMTP(close)>>
    LOG: MAIN
      == forwarded email address <root@servername> R=lookuphost T=remote_smtp defer (-45) H=forwarded_domain [forwarded IP]: SMTP error from remote mail server after pipelined MAIL FROM:<root@servername> SIZE=1763: 421 Unexpected failure, please try later
    
    is this because lack of space too?
     
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello @starofnight,

    It's possible the error message relates to an issue with the remote mail server, where it's rejecting emails from your server. Do you receive this error when sending emails to a specific remote domain name, or is this happening across mail delivery attempts to multiple remote servers?

    Thank you.
     
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  9. starofnight

    starofnight Member

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    Thanks for reply.
    There was something wrong with remote address and the problem has solved now.
     
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hi @starofnight,

    I'm glad to see the issue was solved. Thanks for sharing the outcome.
     
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