Mails get Deleted without Explicit Action

Operating System & Version
Linux
cPanel & WHM Version
86.0 (build 16)

AdiRidA

Registered
Mar 28, 2020
2
0
1
Israel
cPanel Access Level
Website Owner
Hello, I have set up a mail account on my host via cpanel and I sent some mail to the address for testing. After a few days I noticed that those mail got deleted without me doing anything.

I checked Roundcube and I also tried connecting to the account from Microsoft's Outlook via IMAP, but the mail aren't showing there either.

So I wondered whether if I missed some kind of setting that deletes mails after a certain of period of time.

Please help me figure this out.
Thanks!
 

cPanelLauren

Technical Support Community Manager
Staff member
Nov 14, 2017
13,304
1,247
313
Houston
Hello,

There is no setting in cPanel which would auto-delete mail after a certain time. If this is occurring it would be something specific to your hosting provider and something that you'd want to discuss further with them.

Thanks!